Giuseppino Posted July 25, 2018 Share Posted July 25, 2018 Hello, I deposited 500 euros once the bonus accepted but I have never received the bonus, even the 10 deposits that followed. Can someone help me please? Link to comment Share on other sites More sharing options...
Solution RayL Posted July 26, 2018 Solution Share Posted July 26, 2018 Hi @Giuseppino, welcome to the Community :) I have manually added you the Bonus now and attracted the attention of the guys in charge of this to have a look at the mechanics, apologies for the inconvenience caused. Do let us know if it happens again. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Giuseppino Posted July 26, 2018 Author Share Posted July 26, 2018 Thank you very much for your intervention but a problem still persists, I received my 500 euros bonus, but I had 277.6 euros in cash that were put in the bonus. Would it be possible to restore them in case? Link to comment Share on other sites More sharing options...
BonusPater Posted July 26, 2018 Share Posted July 26, 2018 If it's a deposit bonus, the money should be locked to the bonus. You're saying you deposited and then should've gotten the bonus, so everything seems to be in order :) Link to comment Share on other sites More sharing options...
Giuseppino Posted July 26, 2018 Author Share Posted July 26, 2018 In fact this yesterday I received 250 euros in cash and playing this morning I had it risen to 277.6 Once received the 500, the 277.6 were placed as a bonus while I planned to withdraw money from cash. I hope I'll be able to remove them, especially since I needed them. Link to comment Share on other sites More sharing options...
RayL Posted July 26, 2018 Share Posted July 26, 2018 @Giuseppino, thanks for letting me know, since the Bonus didn't trigger on the 17th when you deposited I took the liberty to analyze the possible wagering that happened after the initial deposit. If all went well you would have wagered the Bonus money in the first day so I have now released the full amount to your Cash Balance to avoid further confusion. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Giuseppino Posted July 26, 2018 Author Share Posted July 26, 2018 Thank you very much, everything is back to normal. The problem will not have to be solved.Good work 😃 2 Link to comment Share on other sites More sharing options...
Oconnoap Posted October 7, 2018 Share Posted October 7, 2018 Hi I accepted bonus offer spend £30 get £10 bonus. I completed the spending requirements yesterday yet I have not received the bonus element, can u please look into this? Thanksoconnoap Link to comment Share on other sites More sharing options...
JeppeL Posted October 10, 2018 Share Posted October 10, 2018 @Oconnoap wrote:Hi I accepted bonus offer spend £30 get £10 bonus. I completed the spending requirements yesterday yet I have not received the bonus element, can u please look into this? Thanksoconnoap@Oconnoap From my side it appears the £10 was credited to your acocunt a while ago, on the evening of 29th of September actually - is it possible for you to check this in your account history?/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Sam4 Posted March 14, 2019 Share Posted March 14, 2019 Hi I haven’t received any bonus money whatsoever for new customer and 15 minute offer? when can I expect this? Thanks Link to comment Share on other sites More sharing options...
RayL Posted March 15, 2019 Share Posted March 15, 2019 Hi @Sam4, welcome to the Community :)I'm afraid that your qualifying bet was placed too late, on the 13th. In the terms we see: "- Place a £10+ single (£5 e/w) Ante-Post bet on The Cheltenham Festival at odds 1/1 (2.00) or greater before Monday 11th March 23:59 (GMT)."And this is the reason the bonuses weren't added. Now since this is the welcome offer we would like to propperly welcome you in our midst :) and added you the Bonus, which actually are Free Bets, not Bonus money. You'll find them under "Sports Betting" in the "Free bets" section1) Eligibility to receive the bonus:This offer is available to: - New customers only. - Aged 18 years or older.- Located in United Kingdom - Minimum deposit is £102) How to claim the welcome offer:- Opt-in to the bonus during registration and make a first-time deposit of at least £10 (£9.70 via the Paysafe payment method).- Place a £10+ single (£5 e/w) Ante-Post bet on The Cheltenham Festival at odds 1/1 (2.00) or greater before Monday 11th March 23:59 (GMT).- If you're Ante-Post selection becomes a Non-Runner prior to Tuesday 12th March, you will not receive your free bets.- You will receive the free bets regardless of whether your qualifying £10 bet wins or loses.Using your Free Bets:- Only once you have placed a £10+ single (£5 e/w) ante-post bet on The Cheltenham Festival at odds 1/1 (2.00) or greater will you be eligible to receive your daily free bet.- A £10 free bet will be credited into your account each day. - This can be found in the ‘bonuses’ section under ‘bonus offers’ by 10:00 (GMT) which you will have to opt-in to each day in order to receive.- You will receive a £10 free bet on the following days:Tuesday 12th March - £10 free bet - minimum odds 1/1 (2.00)Wednesday 13th March - £10 free bet - minimum odds 1/1 (2.00)Thursday 14th March - £10 free bet - minimum odds 1/1 (2.00)Friday 15th March - £10 free bet - minimum odds 1/1 (2.00)- You will receive the free bets regardless of whether your qualifying £10 bet wins or loses.- Any returns from the free bets will not include the stake.- There will be no wagering requirements on any winnings from the free bet.- The free bet will appear when adding selections to your bet slip.- The free bets will be valid to use for that day only.4) General Conditions:- Offer ends Monday 11th March 23:59 (GMT)- Only one bonus per household is permitted.- Unibet reserves the rights to amend or terminate the bonus at any time. - Amendments to the bonus will not be made after you are opted in, unless there is sufficient evidence to show you are attempting to break the rules of the promotion.- General Unibet terms and conditions apply.Let us know if you have any additional questions./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Martin3 Posted June 10, 2019 Share Posted June 10, 2019 I think you make it too tricky to get any bonus. I joined on Saturday put in £20 gambled 10 on racing and 10 on casino, I have not got any bonus that was offered for me to join Unibet. Link to comment Share on other sites More sharing options...
ninni4444 Posted July 10, 2019 Share Posted July 10, 2019 No bonus when i chosed it... Thats bad!!! Link to comment Share on other sites More sharing options...
RayL Posted July 11, 2019 Share Posted July 11, 2019 Hi @ninni4444, welcome to the Community :) I had a look and found that the deposit Bonus was not triggered when the funds entered your account. I have manually released it now, sorry for the inconvenience. Please let us know a bit more in detail if you were referring to something else. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Elpaso9920 Posted November 12, 2019 Share Posted November 12, 2019 Hello,I just made my account and manually added the bonus code UNIMAX-TF that should give me a deposit bonus of 120%, but i just deposited money and have checked the bonus history and it says the bonus is already complete? I haven't received anything, would it be possible to give me some help please? Link to comment Share on other sites More sharing options...
RayL Posted November 13, 2019 Share Posted November 13, 2019 Hi @Elpaso9920, welcome to the Community :)The Bonus that you accepted is actually a Profit Boost, not a Deposit Bonus as seen from the screengrab that I took from your account below:This would mean that you would need to place a bet and if that bet wins, you get a Profit Boost of 120% on it, however since you placed a bet after accepting the offer and you cashed that bet out, the offer got canceled as you didn't let it to be settled. Unfortunately since your country's laws don't alow me to add you another Bonus, I am unable o provide you a "consolation" prize or something along those lines. Please keep an eye out for the terms and conditions of the bonuses that you accept in the future and if there are any questions we're always here to help./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
jakke3 Posted December 4, 2019 Share Posted December 4, 2019 I didnt get my 30 free spins for guns and roses after the deposit of 70euros Link to comment Share on other sites More sharing options...
RayL Posted December 4, 2019 Share Posted December 4, 2019 Hi @jakke3, thanks for contacting us regarding this Bonus. I combed through your account after clarifying the bonus terms and couldn't find any reason why they shouldn't be added, so I've adjusted this manually for you. They are ready to play on the same slot. Good Luck! /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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