somrus90 Posted July 22, 2018 Share Posted July 22, 2018 Hello! They asked me to verify the account. I sent out the documents, but did not accept the document confirming my address. first sent a certificate of the composition of the family (with a stamp and date not older than 3 months), it was not accepted for some reason. then sent a receipt for utilities. too, did not accept! I do not understand what the problem is? help me to solve the problem. tell me what they need Link to comment Share on other sites More sharing options...
JeppeL Posted July 22, 2018 Share Posted July 22, 2018 Hi @somrus90, lets see if we can't get the verification done for you. The note I have regarding the document says that the resoultion on the picture isn't high enough, so it needs to be better quality picture. Would it be possible for you to take it with a better camera and make sure the lighting is good?/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
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