DJB Posted July 19, 2018 Share Posted July 19, 2018 Hey there, I have been required to send in verification for my account and one of the documents was accepted but my internet bill was rejected as a POA and I dont know why? I am sending in another official government document now and would appreciate if any of the community managers can take a look into this. Thanks, DJ Link to comment Share on other sites More sharing options...
DJB Posted July 19, 2018 Author Share Posted July 19, 2018 Just received another message saying document has been rejected, and I do not know why. I have since sent : a bank statement- my internet bill- my tax form- my tax rebate form and I keep getting a message that it was rejected and I dont know why Link to comment Share on other sites More sharing options...
DJB Posted July 19, 2018 Author Share Posted July 19, 2018 anyone? Link to comment Share on other sites More sharing options...
Livertool Posted July 19, 2018 Share Posted July 19, 2018 @RayL can help you withvthat Link to comment Share on other sites More sharing options...
DJB Posted July 19, 2018 Author Share Posted July 19, 2018 @RayLHey Ray, Could you help me with this? Thanks in advance,DJ Link to comment Share on other sites More sharing options...
RayL Posted July 19, 2018 Share Posted July 19, 2018 I am having a look right now @DJB, I'll get back to you in a couple of minutes. Former Community Moderator Link to comment Share on other sites More sharing options...
Solution RayL Posted July 19, 2018 Solution Share Posted July 19, 2018 @DJB, I see that what is requested in your account is a Bank statement showing your full name together with the address and the IBAN. You can send this to contact@unibetcommunity.com and I can attach it to the account and send it to be verified ASAP. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
DJB Posted July 19, 2018 Author Share Posted July 19, 2018 @RayL Hey Ray, Thanks for your message. I have sent the requested document to you right away. Thanks in advance,DJ Link to comment Share on other sites More sharing options...
DJB Posted July 19, 2018 Author Share Posted July 19, 2018 @RayLHi Ray, I am constantly having a back and forth with the Support and verification department and quite frankly this is getting very distressing as I have taken so much time off work in the past 3 days just to get all of this done ASAP To date I have sent: Skrill screenshotBank statementOld bank statementProof of IDOld Skrill transaction proofPOAUtility billsInternet bills And yet they refuse to just accept it, this is taking way too long and I would really appreciate if something can be done. Thanks,DJ Link to comment Share on other sites More sharing options...
DJB Posted July 19, 2018 Author Share Posted July 19, 2018 I am still in a limbo and have provided every document that has been asked of me and there is always something that leads them to reject it.I dont have time to take off anymore and quite frankly Im being asked to move mountains here. Every document that has been asked of me i have provided and more and the verification team still asks for more. I thought Unibet was among the top when it came to customer service, and quite frankly now, I am not getting the best service at all and am quite disappointed. Link to comment Share on other sites More sharing options...
DJB Posted July 20, 2018 Author Share Posted July 20, 2018 Hi @RayL I received an email saying my verification is complete, yet the page still shows as pending Link to comment Share on other sites More sharing options...
DJB Posted July 20, 2018 Author Share Posted July 20, 2018 @RayL Just sent in another proof of ID.... Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now