Jogio4 Posted July 16, 2018 Share Posted July 16, 2018 Hello, I have problems with withdrawal... It pops out : OOPS!You need to verify your account before you can make a withdrawal. It's easy to do so - please upload the required documents on the 'Verify Account' page in your account. When I go to Verify Account IT POPS OUT : You are all set!There are no pending documents or withdrawals on hold.Enjoy our site. WHAT TO DO ?!?!?!?!?!?!?!?!?!? Link to comment Share on other sites More sharing options...
Solution RayL Posted July 17, 2018 Solution Share Posted July 17, 2018 Hi @Jogio4. and welcome to the Community :)I can see that there is a pending Phone Verification on your account since 2016 which is not completed yet. I have spoken to the Security department now and they have re started the process, a Customer Service colleague should be in touch soon with you to agree on the times that you can be called and after the unblocking of the account follows.Let us know if there's anything else we can do in this regard./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Jogio4 Posted July 17, 2018 Author Share Posted July 17, 2018 Oh, I see why, I changed my number :) I just edit my phone number in the account, so I can get a call. Thanks ;) 1 Link to comment Share on other sites More sharing options...
Jogio4 Posted July 18, 2018 Author Share Posted July 18, 2018 Hello, when will I recive a call? Thanks Link to comment Share on other sites More sharing options...
RayL Posted July 18, 2018 Share Posted July 18, 2018 Hi @Jogio4 , What you can do to speed up this process is contact Live Chat when you are available in order for to set a time for the call or perform it right there and then :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Jogio4 Posted July 18, 2018 Author Share Posted July 18, 2018 Can you send me link from live chat, I cant find it on the page... THANKS Link to comment Share on other sites More sharing options...
RayL Posted July 19, 2018 Share Posted July 19, 2018 There is no link unfortunately but we made a tutorial video in order to aid you in contacting Live Chat. You will need to go through the relevant content in the help and support section in order to get the option. Check it out :) Former Community Moderator Link to comment Share on other sites More sharing options...
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