Andy100 Posted July 15, 2018 Share Posted July 15, 2018 HiJust wondering how to place my free bets from welcome offer... I can see them in my account but are in "Pending" rather than "Available" so I can't seem to use them. can see they look to expire today so Don’t want to lose them. Also can’t see any casino bonus eitherthanks Link to comment Share on other sites More sharing options...
AndreiBN Posted July 15, 2018 Share Posted July 15, 2018 Hi @Andy100 and welcome to the community ,They were supposed to be added to your "Active Free Bets" , but sometimes the system doesn't do it automatically. You should either wait for @JeppeL or @RayL to manually released the bets for you , or you can contact Customer Support and ask them to do it . Even if they will expire today , the mods will most likely add new ones , as it wasn't your fault , so don't worry to much about that.Same goes for the Casino bonus, the guys here will let you know about it , or you may contact Customer Support. "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
Andy100 Posted July 16, 2018 Author Share Posted July 16, 2018 Thanks for your help.i have noticed that the free bets have disappeared now, not in expired either. Link to comment Share on other sites More sharing options...
JeppeL Posted July 16, 2018 Share Posted July 16, 2018 Hi @Andy100 and welcome to the community :)The reason the Free bets aren't on the account is that you accepted another offer after this one while it's only possible to have one active offer at all times. So when you accept a new one, you automatically cancel the one active.It's a newcomer mistake though, so as show of goodwill I'm adding the Free bets on your account now - but please be aware of new vs active offers in the future :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted July 16, 2018 Share Posted July 16, 2018 @Andy100 Just to let you know, we're having a bit of trobule with the back office at the moment, I'll let you know once they're added./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Andy100 Posted July 16, 2018 Author Share Posted July 16, 2018 Hi Jeppe thanks for your helpjust so you know, the free bets aren’t showing yet.also how do I go about getting the casino bonus that was part of the welcome offer.thanks again andy100 Link to comment Share on other sites More sharing options...
RayL Posted July 16, 2018 Share Posted July 16, 2018 Hi @Andy100 :) Apologies for keeping you waiting, the Back office was giving us a bit of trouble, it is solved though. I've added you the Free Bets now and am wishing you good luck with you bets. Welcome in our midst :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Andy100 Posted July 17, 2018 Author Share Posted July 17, 2018 Hithank you again for your help.i see there are free bets to the value of £20 on my account. however the welcome bonus offer was £40 free bets & £25 of casino spins I believe, which I have not received.i believe having a pop up bonus offer appear when one enters the site for the first time after signing up which deactivates the original bonus is confusing to say the least.with thanksandy100 Link to comment Share on other sites More sharing options...
RayL Posted July 18, 2018 Share Posted July 18, 2018 @Andy100 apologies for the confusion, indeed you are right about the Free Bets. I have double checked with our colleagues from the UK Customer service and the offer was for 4 X 10 gbp in Free bets. However the Free Spins are not in that offer. What I can see is 20 pounds in Bonus Money, which I have added to your account now. Can you please have a look and confirm if all is good? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Andy100 Posted July 18, 2018 Author Share Posted July 18, 2018 Hi rayyes everything is now good with my account now.thank you for all your help, much appreciated thanks againandy100 Link to comment Share on other sites More sharing options...
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