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withdrawal of funds


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Hi @mamed88 and welcome to the community :)

When you say "letter", do you mean that you did not get an email? There should have been sent one to you automatically. 
The withdrawal is awaiting because our Player Safety department are asking for a few documents, ID and a seperate proof of adress. These can be uploaded in your account menu where the request should also now be visble.

Best regards,


Former Community Manager
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