Johnnylian Posted July 13, 2018 Share Posted July 13, 2018 Hey, i have problema with my account. Egen i try to add deposit, the app asks me to verify my account, then when i enter the settings to verify, it says Thang everhthing is fine. But when i try to add the deposit again, the same Thing happens. Could tok fix this problem? Thank you. Link to comment Share on other sites More sharing options...
JeppeL Posted July 13, 2018 Share Posted July 13, 2018 Hi @Johnnylian and welcome to the community :)I've changed something on the account, but I'm not fully sure if the verification will be working for you now, could you please have a look in your account menu again and let us know :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
lisa Posted July 13, 2018 Share Posted July 13, 2018 i have the same problem Link to comment Share on other sites More sharing options...
JeppeL Posted July 14, 2018 Share Posted July 14, 2018 Hi @lisa, sorry to hear that! From my side it looks like the verification is approved, is it working now? /Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Eggenheim Posted July 15, 2018 Share Posted July 15, 2018 I have the same problem Link to comment Share on other sites More sharing options...
Nilo Posted July 15, 2018 Share Posted July 15, 2018 Same problem Link to comment Share on other sites More sharing options...
JeppeL Posted July 16, 2018 Share Posted July 16, 2018 Sorry about that @Nilo and @Eggenheim, I'm trying to check up on why it's happening for you guys!/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
RayL Posted July 16, 2018 Share Posted July 16, 2018 @Eggenheim and @NiloWelcome to the Community guys :) so, the blocks on your accounts might have signaled that they are identical to the ones mentioned above but they were unrelated, I'll explain.@Eggenheim your account triggered the block due to the use of a VPN so in the case you are using that service to stream it would be a good idea to switch it off when logging in to your Unibet account.@Nilo your block was created due to unsuccesfull deposit attempts, the blocks are removed now. I would advise you to double check with you bank and clarify your card details and retry. It seems the CVV code was implemented wrongly.Let us know if everything is fine now. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RDob Posted August 21, 2018 Share Posted August 21, 2018 Same problem! Link to comment Share on other sites More sharing options...
RayL Posted August 21, 2018 Share Posted August 21, 2018 Hi @RDob, welcome to the Community :) Should all be ok now. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
ackafellah Posted August 23, 2018 Share Posted August 23, 2018 Hi! Could you please fix the same problem for me.Thanks Link to comment Share on other sites More sharing options...
RayL Posted August 25, 2018 Share Posted August 25, 2018 Should be solved now @ackafellah, the blocks were created due to multiple failed deposits in rapid succession. I would advise you to have a look at the accuracy of the details that are implemented in our systems and if everything is fine then your bank might be able to tell you more. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
rolandfr5 Posted September 21, 2018 Share Posted September 21, 2018 Hi, I have the same problem, could you help me please? Link to comment Share on other sites More sharing options...
Solution JeppeL Posted September 22, 2018 Solution Share Posted September 22, 2018 Very sorry for the inconvenice @rolandfr5, it's fixed now! I'll add a small compensation if you let me know which kind of game(s) you were thinking about playing? :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
JoshuaJohnny Posted November 27, 2018 Share Posted November 27, 2018 @Johnnylian wrote: Hey, i have problema with my account. Egen i try to add deposit, the app asks me to verify my account, then when i enter the settings to verify, it says Thang everhthing is fine. But when i try to add the deposit again, the same Thing happens. Could tok fix this problem? Thank you. Got exactly the same problem.Could anyway just try to help me out with this please? Cheers Link to comment Share on other sites More sharing options...
Stefan79 Posted November 27, 2018 Share Posted November 27, 2018 I have the same problem Link to comment Share on other sites More sharing options...
RayL Posted November 27, 2018 Share Posted November 27, 2018 @Stefan79, it should work now. The block was created due to failed deposits, let us know how it goes :) Former Community Moderator Link to comment Share on other sites More sharing options...
Tervetes Posted July 18, 2019 Share Posted July 18, 2019 The same issue. Account is fully verified but then trying to make a deposit- this “oops” message popping up.thanks for your help. Link to comment Share on other sites More sharing options...
RayL Posted July 18, 2019 Share Posted July 18, 2019 Hi @Tervetes, welcome to the Community. The verification loop was caused by a block that was added automatically due to VPN use. The block is now deleted though :), can you please make sure you disconnect it before logging in? Former Community Moderator Link to comment Share on other sites More sharing options...
Akinrimsi69 Posted July 24, 2019 Share Posted July 24, 2019 Mine is saying this can you help? Link to comment Share on other sites More sharing options...
RayL Posted July 25, 2019 Share Posted July 25, 2019 Hi @Akinrimsi69, welcome to the Community :) The reason of the block is an ongoing verification in this case. The request id for an ID and a Proof of address. You can now upload these documents directly in your account now and below I've left you a broader explanation over how exactly to capture the documents: https://www.unibetcommunity.com/t5/Verification-Help/Tips-tricks-and-how-to-send-your-documents-for-verification/m-p/147798#M121 Please let me know if you have any additional questions. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Johan95 Posted August 9, 2019 Share Posted August 9, 2019 I have the same problem. Link to comment Share on other sites More sharing options...
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