conc Posted July 12, 2018 Share Posted July 12, 2018 Hi there, Just wondering how to place my free bets from welcome offer... I can see them in my account but are in "Pending" rather than "Available" so I can't seem to use them. Am patient enough to wait, but can see they look to expire on Sunday so wanted to get a move on! Thank you! 1 Link to comment Share on other sites More sharing options...
Solution RayL Posted July 12, 2018 Solution Share Posted July 12, 2018 Hi @conc , and welcome to the Community, :) they were supposed to be added to your "Active Free Bets" as soon as the first match you placed a bet on was concluded but it seems it didn't do it automatically. I've manually released the bets for you and should be under actives. Good luck to you. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
conc Posted July 12, 2018 Author Share Posted July 12, 2018 Excellent, thank you for that! 1 Link to comment Share on other sites More sharing options...
KenIgwe1OV1 Posted June 30, 2019 Share Posted June 30, 2019 I'm having the same issue with my account Link to comment Share on other sites More sharing options...
RayL Posted June 30, 2019 Share Posted June 30, 2019 Hi @KenIgwe1OV1, welcome to the Community :) The Free Bets that are pending on your account are related to a different promotion, the one below.https://www.unibet.co.uk/promotions/sportsbook-promotions/summer-of-football The promotion would need you to place 4 X 5 gbp bets as per the terms in order to unlock them. Please give the terms a read and we'll be happy to clarify if needed. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
GEngin Posted July 5, 2019 Share Posted July 5, 2019 Hi there,I'm having the same problem. I placed an eligible bet and have received my free bets but they are located in the 'pending' section. Guessing this means I cannot use them yet? The game I bet one has finished and the best was concluded hours ago.Regards,G Link to comment Share on other sites More sharing options...
RayL Posted July 8, 2019 Share Posted July 8, 2019 Hi @GEngin, welcome to the Community and sorry for the late reply, I've added you the Free Bet now. Good luck :) Former Community Moderator Link to comment Share on other sites More sharing options...
CHAZZABROWN Posted June 7, 2020 Share Posted June 7, 2020 Hello - i am having the same issue please can you assist? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 7, 2020 Share Posted June 7, 2020 Hey @CHAZZABROWN,In order for the Free bet to go from Pending to Active, you'll need to place a qualifying bet. As per the terms of the offer: Place 1 bet that is/has: min stake amount £25.00, min odds per leg 2.00. Unfortunately combined odds do not count on this, as it needs to be per leg. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Malfy Posted January 31, 2021 Share Posted January 31, 2021 I also have this issue and many of the pending free bets have expired please advise thank you Link to comment Share on other sites More sharing options...
Steve tapp Posted June 23, 2021 Share Posted June 23, 2021 Hi, I have placed ten pound bet to claim free bets but status is pending. How do I get my free bets Link to comment Share on other sites More sharing options...
Steve tapp Posted June 23, 2021 Share Posted June 23, 2021 2 minutes ago, Steve tapp said: Hi, I have placed ten pound bet to claim free bets but status is pending. How do I get my free bets Link to comment Share on other sites More sharing options...
hopekoemansgood Posted June 26, 2021 Share Posted June 26, 2021 how do i release my pending free bets please? Link to comment Share on other sites More sharing options...
Damon Posted November 9, 2021 Share Posted November 9, 2021 My free bets are just pending Link to comment Share on other sites More sharing options...
Puffwagger Posted December 6, 2021 Share Posted December 6, 2021 I’m still waiting on mine , I got my casino ten pounds no problem but the £30 football are still pending . Seems everyone is having this issue unfortunately Link to comment Share on other sites More sharing options...
Matt81 Posted April 5, 2022 Share Posted April 5, 2022 Hi. I seem to be having the same problem. Free bets are pending and not available. Link to comment Share on other sites More sharing options...
Sngipson Posted August 13, 2022 Share Posted August 13, 2022 I’m having the same issue Link to comment Share on other sites More sharing options...
Phillee20 Posted November 9, 2022 Share Posted November 9, 2022 Hi I am having same issue. Please release the free bet asap! Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted November 9, 2022 Share Posted November 9, 2022 3 hours ago, Phillee20 said: Hi I am having same issue. Please release the free bet asap! ; Welcome to the community, @Phillee20! As majority in thus thread, you did not actually place a qualifying bet. From the terns: 2) How to claim your welcome offer: - Opt-in to the bonus during registration and make a first-time deposit of at least £10. - Place a single £10+ bet on football, minimum odds 1/1 (2.00) or greater. - If you decide to place your £10+ qualifying bet on a multiple bet, each leg of the bet must have minimum odds 1/1 (2.00). - Bets placed on enhanced odds, profit boosts or special boosted odds of any kind will not trigger the bonus. - Once your qualifying £10+ bet is settled you will receive your £30 free bets (£20 football free bet + £10 InPlay football free bet). - Cashed out bets will not be valid for this promotion. If the cash out function is used on your qualifying bets, free bets will not be credited to your account. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
DelicateOrange Posted November 23, 2022 Share Posted November 23, 2022 Hi there am having the same issue with my account Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted November 23, 2022 Share Posted November 23, 2022 1 hour ago, DelicateOrange said: Hi there am having the same issue with my account @DelicateOrange Welcome to the community. Please see my reply above. You need to place a qualifying bet, in order to unlock the freebets 🙂 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Syhr111 Posted November 25, 2022 Share Posted November 25, 2022 I am having the same issue (pending bet) but have definitely placed the qualifying bet. Link to comment Share on other sites More sharing options...
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