puzzle Posted July 11, 2018 Share Posted July 11, 2018 HiI clicked on cash out and i didn't earn my money do i have to wait a little bit or is that not normal?Thanks Link to comment Share on other sites More sharing options...
RayL Posted July 11, 2018 Share Posted July 11, 2018 Hi @puzzle, and welcome to the Community. I can indeed see that the Cashout was succesfull but no money was added to your account. The reason behind this is that when you accepted the second Bonus on your account you canceled the Welcome Bonus, together with the Bonus money that those bets were placed from. I've re added you the original bonus amount of 20 euro that was lost through accepting the second one, just remember to complete the wagering requirement before accepting anything else :) You can also have a look at the wagering requirements in the link below. https://www.unibetcommunity.com/t5/Community-Promotions/Wagering-requirements/m-p/63#M1 /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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