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Hi @puzzle, and welcome to the Community. I can indeed see that the Cashout was succesfull but no money was added to your account. The reason behind this is that when you accepted the second Bonus on your account you canceled the Welcome Bonus, together with the Bonus money that those bets were placed from.

I've re added you the original bonus amount of 20 euro that was lost through accepting the second one, just remember to complete the wagering requirement before accepting anything else :) You can also have a look at the wagering requirements in the link below.




Former Community Moderator
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