Error cash out

[Monstar99xx]

I didn't want to cash out but now my bet is gone

[RayL]

Hi @Monstar99xx and welcome to the Community :)
I would need a bit more information regarding what happened in order to investigate.
Could you please provide a broader explanation regarding what happened together with a screenshot of your bet showing the Bet ID? By "now my bet is gone"  do you mean that it's lost or you can't find it in your betting history?

/Ray

[Monstar99xx]

I made a bet with my bonus and 100 sek but before the match started it made a cash out automatelic and I lost the bonus 600sek

Then I put the last 95 sek on the same bet

 

[RayL]

Thanks for the clarification @Monstar99xx, this clears it up a bit.
I can see that you have started the wagering of your welcome bonus however 10 minutes after your Welcome Bonus amount was added, you have accepted another Bonus, canceling the original one together with the Bonus Money deriving from that. Basically when you cashed out the bet, the money that it was placed with was already canceled. This is the reason you didn't receive the Cashout and the Bonus money was lost.
I have re added you the amount of 450 SEK to your account to start you off with the right foot here with us at Unibet :) just remember to not accept any other Bonus until you have wagered this one.
Let us know if you have any further questions and have a look at the wagering requirements and some tips in the link below.
https://www.unibetcommunity.com/t5/Community-Promotions/Wagering-requirements/m-p/63#M1

/Ray

[RayL]

@Monstar99xx, I see my response was accepted as a solution so I'll go ahead and add you the Bonus :).
The basic setup that cannot be changed is wagering X3 so it won't release automatically when you have 70 euro wagered. 
Tag me here in this thread with @ when you think the wagering is done and I'll add it manually to your cash balance.

/Ray