Mholm93 Posted July 10, 2018 Share Posted July 10, 2018 Hello. I'm playing on unibet.dk, and Wednesday last week I made a payout of 800DDK and it says 1-3 days, today is the 4th. Day and I haven't got it into my account yet. Could you please tell me how come? Kind regards. Martin Holm Email: ********** Link to comment Share on other sites More sharing options...
Solution RayL Posted July 10, 2018 Solution Share Posted July 10, 2018 Hi @Mholm93, welcome to the Community. It is indeed strange that it takes more than 3 days to receive. I can confirm that on our side your withdrawal processed the same day. What we can do in this case is contact the financial suppliers and start a trace on your withdrawal. We would need a Bank statement in order to do so. However personally I would call the bank as a first step to ensure that it's not something on their side. Let me know which option works best and if you decide in sending us the bank statement for the trace you can send it together with a brief explanation and the link of this thread to contact@unibetcommunity.com. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Mholm93 Posted July 22, 2018 Author Share Posted July 22, 2018 Now I have sent a email to the mail in your message twice and I haven't got any answer yet. What is happening, because I really want my money I have earned by be on your site. Link to comment Share on other sites More sharing options...
Mholm93 Posted July 22, 2018 Author Share Posted July 22, 2018 Still no answer market it by a mistake.. So i am still waiting for an answer.... Link to comment Share on other sites More sharing options...
RayL Posted July 23, 2018 Share Posted July 23, 2018 @Mholm93 I've started the procedure to trace your withdrawal now, apologies for not doing that earlier. As stated above, your withdrawal did process and it left Unibet, our Payments department will have a look at it and try to help you in finding it. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Mholm93 Posted July 30, 2018 Author Share Posted July 30, 2018 Hello. That's good, but how long in the progress are you? Because I have now waited for almost a month without any answer.. Link to comment Share on other sites More sharing options...
RayL Posted July 31, 2018 Share Posted July 31, 2018 Hi @Mholm93, I get that it can get frustrating, it all boils down to you not receiving your withdrawal after all. The Financial Department has contacted the financial providers in order to trace the withdrawal, push it to your bank account or provide you with the necesarry information in order to contact your bank. As mentioned above, your withdrawal was successfully processed by Unibet but rest assured we are doing everything in our power to trace it and help you get it in the shortest time possible. As soon as we have a reply I'll let you know here in this thread. Thank you for your patience. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted August 1, 2018 Share Posted August 1, 2018 @Mholm93, I've sent you the necessary documentation received from the financial providers in order for you to be able to solve this issue in a private message here in the Community My colleagues from Customer service provided the same proof of payment a couple of days ago via e-mail. With this information your bank will be able to trace the missing funds in their systems. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
ND Posted December 6, 2019 Share Posted December 6, 2019 I placed a bet on US Racing last night, £20 at SP. The horse won at 11/1 and the bet only paid £220? If this was a UK Racing bet the stake is returned and I would have won £240. Are the rules different for US Racing? I can't help feel the bet was settled unfairly.Can anyone help?ThanksND Link to comment Share on other sites More sharing options...
RayL Posted December 9, 2019 Share Posted December 9, 2019 Hi @ND, Best Odds Guaranteed is only offered for UK and Irish racing, we do not cover overseas,(most bookies don't). The horse actually finished at 10/1 - there can sometimes be an anomaly with the US racing prices published on site compared to the actual result. In this instance we have added £20.00 as good will gesture, but moving forward, it will be settled on the official price. Former Community Moderator Link to comment Share on other sites More sharing options...
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