ActionPower Posted July 9, 2018 Share Posted July 9, 2018 On July 4th I placed 2 bets for 2 worldcup football games with the extra 50% bonus added: 1. Brazil - Belgium and 2. Uruguay - France. I'm sure I placed Belgium and France as the winners, however when I got the results back, it said that I lost my bets because I supposedly placed a draw on both bets, which is not correct. What happened here? Is this some kind of error? Link to comment Share on other sites More sharing options...
psrquack Posted July 9, 2018 Share Posted July 9, 2018 The quickest way is checking your bet history. If that shows you that your bet should be a winning one, then the coupon ID would be great to easy the work of the mods (with that they could forward your request faster). Link to comment Share on other sites More sharing options...
ActionPower Posted July 9, 2018 Author Share Posted July 9, 2018 Thanks, my coupon id's are 1490235211 and 1490236561 Link to comment Share on other sites More sharing options...
RayL Posted July 10, 2018 Share Posted July 10, 2018 Hi @ActionPower and welcome to the Community :) Thanks for the help @psrquack, always greatly appreciated.So, I had a look at the 2 bets above and indeed as you mention, they are placed on both to be a draw. I have raised a case with our Sports provider in order to double check if there were any errors when placing the bets to cause this and will be sure to get back to you today with their response./Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted July 11, 2018 Share Posted July 11, 2018 Hi @ActionPower. I've gotten word back from the Sports provider and there were no technical issues in the bet placement unfortunately. The click that selected the bet was indeed on draw. I can provide you with the logs if you would like me to, it's mostly code though. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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