jopa Posted July 8, 2018 Share Posted July 8, 2018 HelloYesterday I bet in a horse 20£ to win and I did not get the bet back when he finished ath 2nd place as they said. someone help me with this please Link to comment Share on other sites More sharing options...
Mackelito Posted July 8, 2018 Share Posted July 8, 2018 Hi! To get quicker help from the moderators I suggest you bring more info to the thread. What offer are you refering to and coupon id. Go for it! Link to comment Share on other sites More sharing options...
RayL Posted July 8, 2018 Share Posted July 8, 2018 Hi @jopa, welcome to the Community :) Under normal circumstances we would need more information like Coupon ID of the bet placed and a link to the bonus in question, but I can see that the £20 was added to your account yesterday at 15:35. You can observe this transaction in your account history as well :)however if there are any doubts or I missed something, do let us know and we'll gladly double check. //Ray Former Community Moderator Link to comment Share on other sites More sharing options...
sportsbetting Posted July 9, 2018 Share Posted July 9, 2018 Hi,I have also had this issue were I have places a bet on England v Sweden and not received my free bet with the 24 hour window.Please advise. Link to comment Share on other sites More sharing options...
JeppeL Posted July 9, 2018 Share Posted July 9, 2018 Hi @sportsbetting, did you make sure to do the opt-in for the promotion? It won't be added automatically unless that's done - In any case, I've added the free bet to your account now and it's available for use in the next week :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
sportsbetting Posted July 11, 2018 Share Posted July 11, 2018 Hi, my free bet has yet to come in my account. Please advise? Link to comment Share on other sites More sharing options...
sportsbetting Posted July 11, 2018 Share Posted July 11, 2018 @JeppeL Link to comment Share on other sites More sharing options...
JeppeL Posted July 11, 2018 Share Posted July 11, 2018 @sportsbetting The free bet is there, but you'll have to use it by finding what you'd like to bet on through the sportsbook first - there's a small guide on it here: https://www.unibetcommunity.com/t5/Unibet-how-to-s/How-to-use-a-Free-Bet-or-a-Profit-Boost/m-p/7749#M3 :) Former Community Manager Link to comment Share on other sites More sharing options...
sportsbetting Posted July 11, 2018 Share Posted July 11, 2018 @JeppeL Thank you Link to comment Share on other sites More sharing options...
jopa Posted July 11, 2018 Author Share Posted July 11, 2018 Sorted.Thank you guys for your quick replies. Link to comment Share on other sites More sharing options...
budoi Posted July 11, 2018 Share Posted July 11, 2018 Hi i have same problem i bet a free bet 20.50 ponds 1.60 per leg and i dont get they money back when i lost the bet ?? £20.00 Free bet EXPIRES: 2018-07-15 22:59 Valid for In-Play only, minimum odds per leg 1.60. That's my free bet! Today 16:47:24In-Play Bet typeFourfoldStake:£20.50Odds42.66Coupon ID1498889407Status0 of 4 settledPotential payout£874.64 Open In-PlayBotev Plovdiv - Vitosha Bistritsa Football / Club Friendly Matches Today 15:34 Full Time Botev Plovdiv2.33 Open In-PlayCSKA Moscow - Hamburger SV Football / Club Friendly Matches Today 16:45 Full Time CSKA Moscow3.70 Open In-PlaySpartak Moscow - Slovácko Football / Club Friendly Matches Today 16:30 Full Time Spartak Moscow2.45 Open In-PlayVaduz - Levski Sofia Football / Europa League Qual. Today 16:43 Full Time Levski Sofia2.02 Fourfold (1 x £20.50) please help. Link to comment Share on other sites More sharing options...
JeppeL Posted July 11, 2018 Share Posted July 11, 2018 Hi @budoi and welcome to the community!I'm afraid it's not the same issue, the difference here being a risk free bet vs a Free Bet. A risk free bet is placed from ones own balance, where as a Free bet is placed from a token that can be found within the sportsbook when selecting the preferred selection. The bet you placed was a Free bet and you would have gotten the winnings from it had it won, but not the original stake of the £20, but there's no refund to give on the bet as it was placed from the token that was added to your acocunt previously.Let me know if you have any questions!/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
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