JDDRIV3R Posted July 7, 2018 Share Posted July 7, 2018 AT 22.45-23.00 i was playing BlazeOfRa, and won 5 freespins, AT 4 swedish kronor per spin.. I entered The freespin mode But then it just went off! And couldn't go back to it.Help me please. Regards JDDRIV3R Link to comment Share on other sites More sharing options...
JeppeL Posted July 7, 2018 Share Posted July 7, 2018 Hi @JDDRIV3R and welcome to the community :)Apoligies for the trouble! Did you try and exit the game completely before opening it again? That should always take you back to the same round you were playing in case of an error./Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
JDDRIV3R Posted July 8, 2018 Author Share Posted July 8, 2018 Yes i did. But nothing happend. So my 5 freespins just went off. Kind of mad about that. Could you fix this / regards JDDRIV3R Link to comment Share on other sites More sharing options...
RayL Posted July 8, 2018 Share Posted July 8, 2018 Hi @JDDRIV3R, First and foremost, apologies for any inconvenience caused, we've contacted the Casino department in order to analize the Free Spins as I personally don't have access to all of our provider's systems which is why I can't investigate if an error happened or offer to re add the spins on the same slot myself.What I can do is add you 5 Free Spins on any NetEnt game to make up for the inconvenience regardless if it was a system error, a disconnection on your side, a browser error or if the spins played out in the backgroung after the browser was closed.Let me know which solution would be more suitable for you and we will be more than happy to comply :)/Ray Former Community Moderator Link to comment Share on other sites More sharing options...
JDDRIV3R Posted July 8, 2018 Author Share Posted July 8, 2018 Hi, i would like to have my 5 freespins on BlazeOfRa. Regards JDDRIV3R Link to comment Share on other sites More sharing options...
Solution RayL Posted July 8, 2018 Solution Share Posted July 8, 2018 Thanks for the confirmation @JDDRIV3R, I've informed our Casino team about your request and as soon as the disconnection is confirmed the Free Spins shall be re added for you. I'll update you here in this thread once I have a response. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
JDDRIV3R Posted July 9, 2018 Author Share Posted July 9, 2018 Hey Ray, I got an email this morning " Hello JDDRIV3R,You have 1 new subscriptions & activity updates in the Unibet Community Community. Badges Earned (1 Earned) But I cant find where to go for playing my subs.. Regards JDDRIV3R Link to comment Share on other sites More sharing options...
RayL Posted July 9, 2018 Share Posted July 9, 2018 Hi @JDDRIV3R, I've gotten word back from the Casino Department about your Free Spins on our side it seems that there were no issues and they played out in the background after you disconnected. This is a failsafe feature that actually kick in when something like this happens. I've sent you a private message now with the playout of the spins, and some information about your balance after your spins paid out. As for the community message mentioned above, the following link should give a broader explanation to what's happeninghttps://www.unibetcommunity.com/t5/Welcome-how-to-use-the-community/Ranks-and-Badges/m-p/78#M8This is not a Bonus, but is a system in which we rank our Community members by their activity. However after level 10-12 we organize give aways and freerolls in which mostly players with high ranks or the ones that are active and contribute with quality content are rewarded :)Let us know if you have any questions about any of the above mentioned./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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