Denzel Posted July 7, 2018 Share Posted July 7, 2018 Hello, I've put a bet on Russia - Croatia whether the final result would be 2-2. I got lucky and it ended up being 2-2 with penalties. Unibet however did not give me a win for my bet. Betting on the exact score is under the tab off 'end of game time', the game ends when the players stop playing football. If this was just an error I'd like to get it fixed because I feel like I have been deceived by unibet. They have not stated anywhere that extending the match until 120:00 minutes would make the bet invalid.I would like to get some clearance on this as I'm not planning on doing more bets when I am being deceived like this. Link to comment Share on other sites More sharing options...
AndreiBN Posted July 7, 2018 Share Posted July 7, 2018 @Denzel wrote: Hello, I've put a bet on Russia - Croatia whether the final result would be 2-2. I got lucky and it ended up being 2-2 with penalties. Unibet however did not give me a win for my bet. Betting on the exact score is under the tab off 'end of game time', the game ends when the players stop playing football. If this was just an error I'd like to get it fixed because I feel like I have been deceived by unibet. They have not stated anywhere that extending the match until 120:00 minutes would make the bet invalid.I would like to get some clearance on this as I'm not planning on doing more bets when I am being deceived like this.Hello @Denzel and welcome to the community,Fulltime (90 mins and injury time) offers does not include any prolongation such as extra time, overtime or penalty shoot outs, unless explicitly stated. So your bet on exact score , if it was placed pre match , or live ( but it was not stated that inclued extra time and shoot outs ) , it only counts the 90 minutes + those 5 extra given by the referee. "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
Denzel Posted July 7, 2018 Author Share Posted July 7, 2018 I did not see any of this information anywhere before placing the bet. It's confusing and it makes no sense that the bet would be focused on 90 mins and injury time while there is still a match being played. If you have these kind of rules you should have noticed me or at least gave a small pop-up giving clarification about WHAT I am actually betting on. As of right now I am not pleased at all. Link to comment Share on other sites More sharing options...
AndreiBN Posted July 7, 2018 Share Posted July 7, 2018 @Denzel wrote: Hello, I've put a bet on Russia - Croatia whether the final result would be 2-2. I got lucky and it ended up being 2-2 with penalties. Unibet however did not give me a win for my bet. Betting on the exact score is under the tab off 'end of game time', the game ends when the players stop playing football. If this was just an error I'd like to get it fixed because I feel like I have been deceived by unibet. They have not stated anywhere that extending the match until 120:00 minutes would make the bet invalid.I would like to get some clearance on this as I'm not planning on doing more bets when I am being deceived like this.@Denzel , i'm sorry that you are not pleased with this rules.I don't represent Unibet, i'm just a regular community member like you and all the others, i'm just trying to point you in the right way so you can understand why your bet was settled as lost.And if it was to use the logic you say in the OP "Betting on the exact score is under the tab off 'end of game time', the game ends when the players stop playing football" , this should also include shoot outs, right? Shoot out is still playing football ,if you ask me.Also you said "They have not stated anywhere that extending the match until 120:00 minutes would make the bet invalid." Well, that's not correct. If you read the T&C of Unibet , you can see it is stated like that. Just because it didn't notify you ( please direct me to a sportsbook company that does that , everytime you place a bet you get a pop up info with all this !! ) , it doesn't mean the info are not available, just need to look better :) "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
JeppeL Posted July 7, 2018 Share Posted July 7, 2018 Hi @Denzel and welcome here!I'm sorry you weren't aware, we have a post made by former Sportsbook Expert Marco, here in the "How-to section": https://www.unibetcommunity.com/t5/Unibet-how-to-s/Does-my-bet-include-overtime-extra-time-Sportsbook-T-amp-C/m-p/14684#M82Best regards,/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Gedden Posted July 14, 2018 Share Posted July 14, 2018 Hi. Same happend to me today. Corner given to Belgia but not taken because of breake/ valg time.I did win but got no payment.Will cancel my unibet account og they do not fix this.MvhGeir Link to comment Share on other sites More sharing options...
AndreiBN Posted July 14, 2018 Share Posted July 14, 2018 @Gedden wrote: Hi. Same happend to me today. Corner given to Belgia but not taken because of breake/ valg time.I did win but got no payment.Will cancel my unibet account og they do not fix this.MvhGeir Hi @Gedden and welcome to the community ,That's very unlucky for you , but on Unibet the bets are settled from the time of the ball is put back into play, when it comes to corner and free kicks, so the bet was settled correctly. "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
JeppeL Posted July 14, 2018 Share Posted July 14, 2018 @Gedden I understand the frustration, but since the corner kick just before the half wasn't executied, it doesn't count toward the settlement of the corner bet. It's one of those tricky situations that leaves players on one side of the bet disappointed, but we have to stay in line to our rule that corner bets are only settled from when the kick is taken./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
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