pittpitt Posted July 7, 2018 Share Posted July 7, 2018 hi guys i had a bug on a casino game once i reached my lost limit on one window , i got a live bet on roulette on another window and won ....did not receive my winnings and i had to argue with cs because it doesn't show in the history! not a big bet not a big win no big deal but still @RayL @JeppeL thanks in advance for looking into this! please messages me in private we can explain all the details Link to comment Share on other sites More sharing options...
FeelsBadMan Posted July 7, 2018 Share Posted July 7, 2018 Did the bet money for your won bet get taken from your account? I feel like the system might just instantly cancel all your bets and refund your current bet money the moment your limit is reached, otherwise you could easily go past the limit. Or if the money is deducted from the account the moment a bet is settled then just cancelling the bet would be all, nothing to refund in that case. Dunno how the casino systems work, just an assumption. Link to comment Share on other sites More sharing options...
pittpitt Posted July 7, 2018 Author Share Posted July 7, 2018 @FeelsBadMan wrote: Did the bet money for your won bet get taken from your account? I feel like the system might just instantly cancel all your bets and refund your current bet money the moment your limit is reached, otherwise you could easily go past the limit. Or if the money is deducted from the account the moment a bet is settled then just cancelling the bet would be all, nothing to refund in that case. Dunno how the casino systems work, just an assumption. actually ist a tricky situation because , i made a 2 $ bet or so on roulette an it was accepted....meanwhile i was playing thunderkick peacock heist ...and between the bet accepted (money taken )on roulette and the spin by the dealer ...i hit my lost limits which is not big these days 20 $ and the 4 th drop on roulette an i had 50 cents on it !it doesnt show in the history of roulette...wihch is the main problem here!! but the clue is that on live casino floor roulette....when you win it goes like 1 2 3 4 5 6 7 8 9 untill the # you won and it did up to 18 just like when your bet is accepted (money taken ) and won 'but i didnt not receive the money ....and i even re bet the same amount 2$ next spin and miss (whatever) ...and ist there i realise it wasnt a delay issue !i shouldnt be able to rebet in the first place because in theory my limit was already reached...it happens on casino floor live roulette at around 20:45 060718 ,4 drop Link to comment Share on other sites More sharing options...
RayL Posted July 8, 2018 Share Posted July 8, 2018 Hey @pittpitt, thanks for attracting our attention to this. I've informed the guys over at Casino about it and am pending an official response to it.I have a couple of ideas on what could have happened, one of the most probable scenario based on the fact that you can't see it in your history is that the bet get's rejected due to the loss limit set and put back in your balance however I am unable to confirm this just yet.I see you mention that it happened around 20:45, is that 2 days ago on the evening of the 6th CET time?/Ray Former Community Moderator Link to comment Share on other sites More sharing options...
pittpitt Posted July 8, 2018 Author Share Posted July 8, 2018 @RayL wrote: Hey @pittpitt, thanks for attracting our attention to this. I've informed the guys over at Casino about it and am pending an official response to it. I have a couple of ideas on what could have happened, one of the most probable scenario based on the fact that you can't see it in your history is that the bet get's rejected due to the loss limit set and put back in your balance however I am unable to confirm this just yet. I see you mention that it happened around 20:45, is that 2 days ago on the evening of the 6th CET time?/Rayhi @RayL thanks for the quick answer , yes it was the 6th 20,45 CET Link to comment Share on other sites More sharing options...
RayL Posted July 9, 2018 Share Posted July 9, 2018 Hi @pittpitt, I've gotten word back from our Casino Expert and the error is investigated. What should happen when you reach your loss limit is that the slot or the Casino table should prompt a message that you have reached your loss limit. The bets missing from your history are not an error :) as we suspected above, play did continue after the loss limit was reached but in "Play for fun" Mode. The issue here is with the "limit reached" message and is being looked at and fixed ASAP. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
pittpitt Posted July 9, 2018 Author Share Posted July 9, 2018 @RayL not true because when i rebet i had 6 to 7 $ in my account, they took the rebet amount in my account which was between 4 to 5 $ after that ! it is pretty obv when you only had a few dollar in your account...well it all fun mod anyways ,either way my credibility is on an all times low and it keeps going by Unibet standar...Hats off for that Link to comment Share on other sites More sharing options...
pittpitt Posted July 10, 2018 Author Share Posted July 10, 2018 @RayL also i had a bet refund that did not get credited , please can you look into this Link to comment Share on other sites More sharing options...
pittpitt Posted July 12, 2018 Author Share Posted July 12, 2018 @JeppeL , i presume ray is in vacancy...can you please look into it for the un-refunded bet up to 20$cad Link to comment Share on other sites More sharing options...
RayL Posted July 13, 2018 Share Posted July 13, 2018 Hi @pittpitt, sorry for the long response time. What promotion is the 20 CAD Risk free bet coming from? I'll be happy to look into it and adjust the balance accordingly. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
pittpitt Posted July 13, 2018 Author Share Posted July 13, 2018 hi ray-unibet , i contacted cs about it ...they told me that the reason why the refund hasnt been done is because i betted 3 $ on a pre match live game and the minimum is 5$ for a refund ,i realise that i have a 20$ bet refund after i made that 3$ losing bet so i made another quick bet of 20 $ on a live game in a attempt get a refund of 20 $ instead of 3 $ if i lose my bet...i didnt know the minium refund was 5$ and didnt remember that the bet must be a pre match bet...then i made another bet of 15 $ parlay bet on a tennis pre match ...then lost again ! i ask cs why i did not get a refund for bet , they told me it must bet atleast 17 $ cad on a pre match game , the quivalent of 10 pounds ! so in the end i lost all this parlays like always , didnt not get any refund for numerous reason ! so not happy about everything on here right now , i got into reading some article on how to bet on sports profitably ...flat betting and all that jazz ! im clear this god damn freebet refund then ill be back this winter i guess god knows take it easy and good continuation Link to comment Share on other sites More sharing options...
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