Unibet locked my account during world cup

[Patience]

My account is locked due the verify proces.

first there is a bug that said, all documents or ok which is not. Then i provide the documents, and they invent a number of rules to extend the verify proces.

i can understand that verify is a must for fraud.

i can barely understand that It takes more then 2 days in 2018???

what i Dont understand is, why block the full account so i cant play? You can lock withdrawal proces in terms of waiting for the verify documents, but this?

i’m not amused at all.

Hope It Will be fixed today before 12:00 GMT+1.

fix the bug and advies people to send these documents in the first hour of registration. The community is full of these problems and bugs and angry players. That i do understand now

 

thank you to check

 

 

[Patience]

92 min to go until my deadline.

I’m really disappointed in the support anno 2018

[Patience]

Knowing that the same verify with the same documents took 1 hour on an other big player website. Just saying What i mean with the lack of support. Thank you 

[nekoneko]

Patience is the key  🤣

[Messwithme]

@Patience Wish my account was locked during the world cup 😛:dissatisfied:

[JeppeL]

Hi @Patience and welcome to the community :) I believe this was handled within the proposed deadline yesterday, apologies for any incovenience caused.

/Jeppe