JeppeL Posted July 4, 2018 Share Posted July 4, 2018 Sometimes you might need to either send us an email or get in touch with a live chat / livechat customer support agent, it's possible to do so within the Help Center, just follow the steps in the video or as described below: Go to the Help Center of your local Unibet site by clikcing Get Help.Either use the Search bar or select the category that fits what you'd like to ask about.Select your sub category.After selecting one of the sub categories you will be presented with a group of questions, select and click the one that fits your query the most.Within each question you'll find information, which hopefully should be what you're looking for, but if you need more help then click the Contact Us button.Select Live Chat or Email, whichever you prefer. Feel free to let us know if you have any questions about getting in touch with a Live Chat agent by replying to the thread here :)/UnibetAdvent Day 15 - Gift 5. 4 Former Community Manager Link to comment Share on other sites More sharing options...
FatOldFart Posted January 14, 2020 Share Posted January 14, 2020 why have you made so complicatedto get to contact youRIGHT NOW NOTHING SEEMS TO WORK ON POKER SITE ON IPAD -AND ON WEB I HAVE BEEN LOGGED OUT OF SEVERAL GAMES FOR NO REASON, AND YOU JUST IGNORE THE PROBLEMS YU ARE SO AWARE OF ... I WILL PLAY OTHER SITES WITH MORE SERIOUS APPROCH. 1 Link to comment Share on other sites More sharing options...
Jami-Unibet Posted January 14, 2020 Share Posted January 14, 2020 Hey @FatOldFart,Feel free to send me a PM with the details of the disconnections and I'm happy to take a look. Was it from poker or from other games? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
binneplein2 Posted January 20, 2020 Share Posted January 20, 2020 i want to chat for asking questions Link to comment Share on other sites More sharing options...
binneplein2 Posted January 20, 2020 Share Posted January 20, 2020 how to chat Link to comment Share on other sites More sharing options...
jd2 Posted February 12, 2020 Share Posted February 12, 2020 why i lost money and you leave me just bonus money 1 Link to comment Share on other sites More sharing options...
jd2 Posted February 12, 2020 Share Posted February 12, 2020 you are idiot why you stolen money from a people please people dont play this casino 1 Link to comment Share on other sites More sharing options...
psrquack Posted February 12, 2020 Share Posted February 12, 2020 @jd2 wrote: why i lost money and you leave me just bonus moneyI rarely play at casino, but curios what happened. Link to comment Share on other sites More sharing options...
RayL Posted February 12, 2020 Share Posted February 12, 2020 Welcome to the Community :). We would love to help is possible @jd2, what happened exactly? 1 Former Community Moderator Link to comment Share on other sites More sharing options...
2LuLu Posted February 15, 2020 Share Posted February 15, 2020 HelloI would use your help, I'm brand new to whom I want to call if I want to be invited?I really like the forum, it looks like a big kitchen where 10,000 people are cooked nice disappointment thanks in advance for your answer. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 16, 2020 Share Posted February 16, 2020 Hey @2LuLu and welcome to the Community!How can I help? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Lars3 Posted February 20, 2020 Share Posted February 20, 2020 Money was taken from my account due to Unibet had settled wrong result. The link i was sent was to a page that did not exist. Is this supposed to be customer service ? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 20, 2020 Share Posted February 20, 2020 Hey @Lars3, do you have a coupon ID for it so I can take a look? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Owis2 Posted February 20, 2020 Share Posted February 20, 2020 How can i unblock my games before the time i set? Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 20, 2020 Share Posted February 20, 2020 Hey @Owis2, If you have set a limit or a block on some of your games for a certain time period, it can not be lifted before it expires. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Discoteque Posted February 24, 2020 Share Posted February 24, 2020 Hello, I need help i got dced, couldnt login for 1 hour and now my balance is missing the money that was on the tables. Can someone contact me? Link to comment Share on other sites More sharing options...
Leech Posted February 24, 2020 Share Posted February 24, 2020 Had the same issue happen to me about an hour ago. Missing balance seems like a glitch? Link to comment Share on other sites More sharing options...
MrBandes Posted February 24, 2020 Share Posted February 24, 2020 could not login to here for while, but i managed now. i still cannot login to the client. they have issues as it say above the topics. looks like it was not a problem specifically with my account, so i hope they fix it soon! Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 24, 2020 Share Posted February 24, 2020 @Discoteque and @Leech, apologies for this. Indeed we had a sitewide issue for oven an hour that has caused all this. Everything was just fixed a few minutes ago, all balances should be returned correctly. I'll monitor this for an hour and then if it's not fixed I'll send it further, is this ok? Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
SDmonkey Posted February 24, 2020 Share Posted February 24, 2020 Hey could you check my account please as the returned money I had at the tables is way off thank you Link to comment Share on other sites More sharing options...
Leech Posted February 24, 2020 Share Posted February 24, 2020 Thanks for your reply, I managed to login but my balance is inccorrect. Please could you look into my account. Link to comment Share on other sites More sharing options...
Discoteque Posted February 24, 2020 Share Posted February 24, 2020 The same with me. The cash that was behind the tables is missing. Link to comment Share on other sites More sharing options...
AndreiLucianv Posted February 24, 2020 Share Posted February 24, 2020 i have won a 2 euros sit and go match but i didnt received the money..just before the problem with the site..what kan i do??thanks Link to comment Share on other sites More sharing options...
Jami-Unibet Posted February 24, 2020 Share Posted February 24, 2020 @Discoteque, @Leech, @SDmonkey,Thank you and apologies for this. I'll wait and monitor until all necessary restarts are done on our end and then raise the issue if balance has not been corrected. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Discoteque Posted February 24, 2020 Share Posted February 24, 2020 Should i wait with playing for now? Link to comment Share on other sites More sharing options...
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