Waiting Posted July 4, 2018 Share Posted July 4, 2018 Hello, does anybody know how long does it takes to verify your adress? Now Im waiting for 9 days. Do you have any experiences with waiting? I thought that it takes within 1 - 3 days, but Im still waiting. Do you have any idea how long should it takes?? Link to comment Share on other sites More sharing options...
Messwithme Posted July 4, 2018 Share Posted July 4, 2018 in theory it shouldnt take more than 1 day.But since the support team is a nighmare ,when you reach them with some issues,they usually forward it to some other department and come back to you when Panama will win the world cup.Luckly for you, @RayL probably can accelarate the process. Link to comment Share on other sites More sharing options...
RayL Posted July 5, 2018 Share Posted July 5, 2018 Thanks for the intervention @Messwithme, Hi @Waiting, welcome to the Community :). So I had a look at your account and I see that a chat is necessary in order to complete the verification. Feel free to contact Chat whenever it's suitable for you in order for my colleagues to be able to start the re opening procedure. Let us know if there is anything else we can do for you. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Waiting Posted July 5, 2018 Author Share Posted July 5, 2018 You was absolutely right, Im in another department with no waiting time! What a “funny” story. For 10 days is my account closed now. Lets count how many more days I will wait. Yes, propability that Panama won World Cup is bigger that they solve the issue on time... Link to comment Share on other sites More sharing options...
RayL Posted July 5, 2018 Share Posted July 5, 2018 Hi @Waiting, thanks for contacting our colleagues via chat. I can indeed see that the re opening process has been started and we are awaiting an official response from the relevant department.I am sure that after the chat you realized as well that this is not your usual Proof of address verification, the regular ones are indeed are completed in a day or two.I have sped up the process on my side now and will monitor the internal communication regarding the re opening of your account, will keep you posted here in this thread as soon as I know more :)Update: You are good to go @Waiting, all you need to do is return to chat for my colleagues to pass on some official info and to re open your account./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Patience Posted July 5, 2018 Share Posted July 5, 2018 Same here, i cant believe that verify an adres takes more then 2 days when receiving the correct documents. This is really a lack in your service. I might understand that you temporary block withdrawal. But why block my money and bet opportunities in the middle of the Worldcup. I hope It is deblocked before tomorrow 12:00 Link to comment Share on other sites More sharing options...
Waiting Posted July 6, 2018 Author Share Posted July 6, 2018 Good luck for you! Exactly, my account was blocked for 10 days! Than they send me to another departmet. Yearsteday my account was reopened for couple of hours but Today Im again closed And I cant use my account. And all I get in chat service was that I have to wait, it can take couple of days! This is so “funny”!!! Good luck for you! Link to comment Share on other sites More sharing options...
RayL Posted July 6, 2018 Share Posted July 6, 2018 Hi @Patience, welcome to the Community. I can indeed see that there was a verification on your account it is completed however. Your account as well as @Waiting's account are unblocked, verified and ready to use. Are you guys still experiencing login issues? Must be tied to something else if so. Do let me know what's happening and I'll gladly look into it. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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