MaggiQ Posted June 30, 2018 Share Posted June 30, 2018 HelloI created a bet over 0.5 goals in halftime.The bet was processing for about 15 seconds; 11 seconds after I placed my bet a goal as socred.However; instead of interrupting my bet; it added it as "over 1.5 goals in halftime".I've encountered this issue multiple times: is this expected?Sincerely,Chris Link to comment Share on other sites More sharing options...
JeppeL Posted June 30, 2018 Share Posted June 30, 2018 @MaggiQ wrote:HelloI created a bet over 0.5 goals in halftime.The bet was processing for about 15 seconds; 11 seconds after I placed my bet a goal as socred.However; instead of interrupting my bet; it added it as "over 1.5 goals in halftime".I've encountered this issue multiple times: is this expected?Sincerely,ChrisHi @MaggiQ and welcome to the community :)That's interesting and one would think the bet shouldn't go through as described, I'll try and inquire with the sportbook about it. On which match did you place the bet? And just checking to be sure: are you 100% that the original bet chosen was for over 0.5? :)Thanks,/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
MaggiQ Posted July 1, 2018 Author Share Posted July 1, 2018 Hello Jeppe and thanks for a quick reply.It was Qarabag vs SyriaI noticed it happens mostly on the mobile website. On the desktop I get the expected "odds have changed / market closed / market unavailable" etc.Maybe devs can check the timestamp when I placed the bet and actually see if was before the goal or not. (I am 85% sure it said 0 - 0) It wasn't a big sum (only about $2.2 for odds 7.5 but yeah)Sincerely,Chris Link to comment Share on other sites More sharing options...
RayL Posted July 3, 2018 Share Posted July 3, 2018 Hi @MaggiQ, thanks for the detailed explanation :) the only info I am missing is a bet ID on the Qarabag vs Syria game where the error happened in order to bring it to the devs attention. Could I kindly ask you to share a screenshot of the bet or just the Cupon ID found on it? Thanks for contacting us with this possible error, we'll be sure to escalate it to the relevant people and provide you with their feedback on it. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
MaggiQ Posted July 3, 2018 Author Share Posted July 3, 2018 Hello againHere's the coupon mentionedid: 1483498847Hope this helps.Thanks in advance! Sincerely,Christoffer Link to comment Share on other sites More sharing options...
JeppeL Posted July 4, 2018 Share Posted July 4, 2018 Thanks a lot @MaggiQ, I've sent it for a check with our Sportsbook :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
RayL Posted July 6, 2018 Share Posted July 6, 2018 Hi @MaggiQ, we just received an answer on your query. Based on our logs, you indeed placed bet on over 1.5 originally. Bet was placed after 1st goal was already scored. 1st goal was scored at 19:12:40 CET and by that time total goals-1st half o/u 0.5 was already settled.It's worth mentioning that no technical issues were experienced at the time the bet was placed, but it's strange that you see this occuring exclusively on Mobile Browser. Since we are not entirely sure what exactly happened and this not being an error that has been yet reported, could you let us know if it re occurs? We'll be more than happy to crosscheck the logs for any possible flaws./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
MaggiQ Posted July 6, 2018 Author Share Posted July 6, 2018 HelloOkey, well it was strange indeed. I'll let you know next time it happens :)Thank you for investigating this.Sincerely,Christoffer Link to comment Share on other sites More sharing options...
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