Jabe Posted June 28, 2018 Share Posted June 28, 2018 I bet on the fotball match. Mexico-Swedeni bet on sweden but when they won I only got a smaller amount of the win? It has almost gone 24 hrs since the match started. Link to comment Share on other sites More sharing options...
psrquack Posted June 28, 2018 Share Posted June 28, 2018 Showing us the betslip would be helpful. Link to comment Share on other sites More sharing options...
Jabe Posted June 28, 2018 Author Share Posted June 28, 2018 Is this what you mean Link to comment Share on other sites More sharing options...
Jabe Posted June 28, 2018 Author Share Posted June 28, 2018 Sorry its on swedish Link to comment Share on other sites More sharing options...
BonusPater Posted June 28, 2018 Share Posted June 28, 2018 Welcome to the community, @Jabe :) @JeppeL or @RayL can check it for you, but if you want any feedback from us ordinary members, you'll need to at least post a picture of the bet, and maybe write a slightly more detailed issue description :) 1 Link to comment Share on other sites More sharing options...
BonusPater Posted June 28, 2018 Share Posted June 28, 2018 Thanks for the picture. So you didn't get the full 1280 kr. on your account? How much did you get? Did you have an active bonus, when placing the bet? Link to comment Share on other sites More sharing options...
Jabe Posted June 28, 2018 Author Share Posted June 28, 2018 No bonuses were involved, I instantly got the 320kr when they won tho Link to comment Share on other sites More sharing options...
BonusPater Posted June 28, 2018 Share Posted June 28, 2018 Can you check your transactions page and post a picture of the last few transactions? https://se.unibet.com/myaccount/mygamingactivity/accounthistory Link to comment Share on other sites More sharing options...
Jabe Posted June 28, 2018 Author Share Posted June 28, 2018 All of my transactions Link to comment Share on other sites More sharing options...
Jabe Posted June 28, 2018 Author Share Posted June 28, 2018 I can admit that i bet on mexico too and on a tie, maybe thats why I only got 320kr? I used my bonus money on that. Not mine Link to comment Share on other sites More sharing options...
BonusPater Posted June 28, 2018 Share Posted June 28, 2018 Hmm. you'll need @JeppeL to look into it. You did indeed use your own deposit to bet on Sweden, but it's not allowed to try and wager the bonus by betting on all outcomes, so think that's the issue. Link to comment Share on other sites More sharing options...
JeppeL Posted June 28, 2018 Share Posted June 28, 2018 Hi @Jabe,When activating a bonus, this is how the money technically works:You first spend from a "restriced" balance, that is the money that is used to activate the bonus. Your welcome bonus was a %500 bonus, so 100kr out of your inital 400kr deposit was restricted to the bonus.After the money from the restricted balance is in play, you then spend from your bonus money and then from your cash balance(if you've deposited a higher amount than needed for the bonus).It's only possible to have one active offer at a time, so when you activate a new bonus the old offer(and any bets placed from the bonus money) is cancelled.So when you first got the bonus and placed the 400kr Sweden to win as the first bet, you used the 100kr from your restriced balance and and 300kr from your bonus balance. While the 100kr is restricted to the bonus, they're still yours and winnings from them as well in case you cancel the offer - that's why you got the payback of 320kr(25% of 1280kr) The next two bets of 300kr and 200kr were placed from your cash balance and they were the lost bets. Finally I have to say, sort of as a warning as well, that had you not cancelled the bonus yourself on the 26th by accepting a new offer and thus received the full winnings of 1280kr, our bonus security team probably would have done it for you as it's against the rules to turn over a bonus by playing on all sides of the event. Please keep that in mind in case you make use of future offers and feel free to shoot here if you have any questions on any of the above :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Jabe Posted June 28, 2018 Author Share Posted June 28, 2018 Well that sucks, maybe giving new players this information first before start betting.... I had no experience at all cus this was my first time. Link to comment Share on other sites More sharing options...
BonusPater Posted June 28, 2018 Share Posted June 28, 2018 @Jabe, to be fair you do get a pop-up warning, that'll warn you about exactly what happened here, when you try to accept an offer and already got one active Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now