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Hi there,

I am trying to submit a personal bank statement for my proof of address, the statement is from this month and I have signed the document as requested. However, the document is not being accepted. Do the account number and sort code need to be visible? 

Not sure why this is not being accepted.


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Hi @den and welcome to the Community, thank you for contacting us with the document verification.

What I can see on your account is a request for a Proof of Address like a Utility bill/Bank statement/ Official government letter received by post.

Would there be any possibility to provide a picture of one of these documents in an A4 format received by post? If not I can explore the possibility of maybe sending in a Bank Statement issued at the office which is signed and stamped by the bank employee. I would be more than happy to further assist you in this verification and any documents can be forwarded to contact@unibetcommunity.com, just need a bit more info regarding the questions above.




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