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Didnt Get my money After winning


Emiguld

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Hi @Emiguld and welcome to the Community.

I believe you are referring to your Tyskland - Sverige and Sør-Korea - Mexico combined bet with ID: 1471492197.

When the initial bet of 200 KR was placed you had a Bonus active and the funds used to place the bet were Bonus money, with the bet still not settled another Bonus was accepted this way canceling the previous offer on your account unfortunately deleting the Bonus Money that the bet was placed with.

It's important to remember that whenever a Bonus is active and wagering is required no other bonus is to be accepted to avoid this exact situation.

I hope this sheds more light on your question but if you still have questions or are confused about what happened please do not hesitate to contact us.

 

/Ray

Former Community Moderator
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