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 Hi! I havent received the money for my winning bet. There was a desposit of “0eur” however it was 32,50. I can only upload 1 Pic at a time but I can send them by email if necessary. Thanks to investigate this further and hopefully all other payments will be correctly processed. Many Thanks! 

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Hi @Kimpieg, and welcome to the Community. :)
I had a look at your account and your bet for Japan - Senegal with ID: 1472437490 was placed with Bonus money that was tied to your welcome offer. However the Bonus was canceled this morning 24/06/2018 , 07:44:47 AM, basically deleting the money that the bet was placed with.
It is always important to keep in mind that no bonuses should be canceled or another Bonus accepted while a player still has Bonus money in the account or pending bets made with Bonus Money to avoid these unpleasantress.
I've added you a 20 euro Bonus as a one time goodwill gesture on our side and would like to wish you good luck with it :)


Former Community Moderator
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