Kimpieg Posted June 24, 2018 Share Posted June 24, 2018 Hi! I havent received the money for my winning bet. There was a desposit of “0eur” however it was 32,50. I can only upload 1 Pic at a time but I can send them by email if necessary. Thanks to investigate this further and hopefully all other payments will be correctly processed. Many Thanks! Link to comment Share on other sites More sharing options...
Solution RayL Posted June 24, 2018 Solution Share Posted June 24, 2018 Hi @Kimpieg, and welcome to the Community. :) I had a look at your account and your bet for Japan - Senegal with ID: 1472437490 was placed with Bonus money that was tied to your welcome offer. However the Bonus was canceled this morning 24/06/2018 , 07:44:47 AM, basically deleting the money that the bet was placed with. It is always important to keep in mind that no bonuses should be canceled or another Bonus accepted while a player still has Bonus money in the account or pending bets made with Bonus Money to avoid these unpleasantress. I've added you a 20 euro Bonus as a one time goodwill gesture on our side and would like to wish you good luck with it :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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