Deposits made to my account

[8ssian]

Hi! 

I started an acount on unibet only a day ago (2018-06-21) wich a 300 SEK (ca.30 dollars)  deposit, then I deposit 300 SEK more and finaly 600 SEK today. But when I checked my bank account balance it looked like this:

2018-06-21 Prel Unibet  -300,00 SEK

2018-06-21 Prel First Cl -300,00 SEK  

2018-06-21 Prel Unibet  -300,00 SEK

2018-06-22 Prel First Cl -300,00 SEK 

2018-06-22 Prel Unibet  -600,00 SEK ,   I don't know what Prel First Cl is, why or to who I paid it. Its not so mutch (600 SEK) but I don't want to deposit any more. Sorry for my bad English.

// Ossian André

 

[RayL]

Hi @8ssian, and welcome to the Community.

Based on your transaction history I can confirm that your bank statement is entirely accurate these are the deposits received by us 600 being the last deposit:

2018-06-21 Prel Unibet -300,00 SEK

2018-06-21 Prel First Cl -300,00 SEK

2018-06-21 Prel Unibet -300,00 SEK

2018-06-22 Prel First Cl -300,00 SEK

2018-06-22 Prel Unibet -600,00 SEK

First Clear is our payment provider, one of our financial partners between which takes care of the deposits and withdrawals.

Are we saying that one of the 300 SEK transactions is a mistake and you didn't mean to deposit it? Help me clarify this and I'll be sure to advise you to the best of my knowledge.

 

/Ray