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France - Peru


Zaariinaa
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Hi @Zaariinaa and welcome to the Community.

I've sent your bet to be analyzed and for an official answer to be provided by the Sportsbook department. We should have an answer in about an hour or so and I'll be sure to update you once it's received.

 

/Ray

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Former Community Moderator
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Just had word back regarding your bet @Zaariinaa.
Since the bet placed was on :  "France - Peru : No card given between 70:00-79:59"
There was however a yelow card given at 79:50, making this bet correctly settled. Another seconds and the story would have been different.
Hope this clears it up a bit, let us know if you have further questions.

/Ray
1372541624_Fraper.JPG.bb319bf272bbf804d791d3a876e4805f.JPG

 

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That card was given to the wrong player at that time though, so later it got cancelled and a new card was given to the correct player at 81'. So OP is right. That bet should be rewarded as a win.

More detailed:

79:50: Flores is given a Yellow card incorrectly. VOD reviews the situation.

80:30: Flores' Yellow Card is cancelled.

80:35: New Yellow Card is given to Aquino who was supposed to get it in the first place.

 

@RayL

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Indeed @Zaariinaa and @Joco, however the foul which resulted to this card happened within the interval, our settlement is based on when the foul happened. It should be the original card time because all they're doing in reality is changing the player whom it was awarded to.

 

/Ray

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Still that doesn't sound right to me. The bet slip says time when "card given" and not when "the time the foul happened that will result in a card". Also on official sites the card is clearly documented at '81.

Imo you should stick with the official interpretation.

@RayL

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Fair enough guys, here's what I can do. I will send this to our internal Sportsbook team for re evaluation and to consider a goodwill gesture, as the answer provided above comes from our Sports odds provider.

How does that sound like @Zaariinaa ?

By the way @Joco do you have a bet with the same issue that I can forward to my colleagues?

 

/Ray

 

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@Zaariinaa , I got word back from the guys from Sportsbook and can confirm that the bet was re settled as a winning one as a goodwill gesture :)

The rules don't define this situation exactly and in most cases like this we tend to settle in a way in which the players are not negatively affected it just needed to go through to the relevant people for the decision to be made. Thank you for your patience regarding this settlement :)

 

/Ray

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