Nestabear Posted June 21, 2018 Share Posted June 21, 2018 I'm busy playing bingo & the little bird tells me ... '' You're still trapped! Buy at least 5 strips in Fairway. " I'm buying tickets like crazy but the counter is not going down. Am I doing something wrong ?Also I can not find thr live chat anywhere on the site page ??? Always remember... You can be... do... or have anything your heart desires ! Link to comment Share on other sites More sharing options...
Zipfil Posted June 21, 2018 Share Posted June 21, 2018 @NestabearI had the same issue yesterday...used a loot of cash since maybe it was wrong info, so bought in evry bingo room.Then I cleaned my browser for all history, cookies, temp files and so on, repeated but no luck.Even tryed a new Browser but still no luck...think I wasted some 100`s on that so I am not happy att all...no more Bingo for me and my Loyalty level is 399 ....I am used to a small bugg but usally I figure it out...So please @MarcoV - @JeppeL - @RayL HELP.......I am not asking for the trip to Iceland but I want to winn some cash...but that buggy mission made me angry...see my history yesterday and you will se I used-loosed a loot because of this :( 2 Nothing is impossible, the impossible only take some time. Link to comment Share on other sites More sharing options...
Nestabear Posted June 21, 2018 Author Share Posted June 21, 2018 @Zipfil... I can see our brains work in the same way... lol. ( we problem solvers & love a challenge ! )I did everything you did...cleared my browser history, cookies, temp files and so on, & then repeated the whole story. I also thought about it being the browser maybe & downloaded a new one... but still no luck. So sad that the buggy mission thigy happened now... was having such a good time bonding with my Bestie & BingoNo more Bingo for me or my GF until the bug is fixed. 😠 2 Always remember... You can be... do... or have anything your heart desires ! Link to comment Share on other sites More sharing options...
Zipfil Posted June 21, 2018 Share Posted June 21, 2018 @NestabearI tought maybe it was a delay there like come back next day ....so I tryed some today again.....but nope....I wonder if I should ask for monney back when I cant finish a promo made by Unibet...this should not be possible, evry promo should be tested before launch, feel like I am Beta testing Bingo lol...then I want salery for Technical IT testing \failure seeking and so on, only 1500:- + tax for evry started 30 minute.....Att least hope they do fix it and maybe give us some nice thingy as a godwill gesture for this ;)Also the LC should be easy availeble, a small button next to where it say: Deposit...that I will not do anymore for some time....done enofgh total this week ^^So again help out please @MarcoV @JeppeL @RayL 2 Nothing is impossible, the impossible only take some time. Link to comment Share on other sites More sharing options...
muizeke74 Posted June 21, 2018 Share Posted June 21, 2018 I have the same problem and searching for a helpdesk without luck.. :-( 1 Link to comment Share on other sites More sharing options...
Nestabear Posted June 21, 2018 Author Share Posted June 21, 2018 Yeah @Zipfil I tried again now & still no fix. I could of finished the next level 10 times already by now...LOL. It's so frustrating when you trying to move up in the promotion.@Zipfil wrote: Also the LC should be easy available, a small button next to where it says : Deposit...that I will not do anymore for some time....done enough total this week ^^Dude...LMAO !!! I still can't find the Live Chat. I've tried & tried with no luck. When I click to the help center i get to here...\then when I click on Get your support it goes here... @Zipfil i don't know what else to try ???... there is another site that says Read more instead of Get your support, but it goes here, which is the Oops, that one slipped in the netThe page you are looking for doesn't seem to exist404 page not found. Either try typing the URL again or select one of the navigation options.HomeIf you keep coming back here please contact us ..... I've kinda given up on it :Waterfall: I have an open challenge to anyone ( Mods & community Members ) who can help me get onto the Live Chat or supply me with a link for it ( that's working please !!! ) I have a query about a ticket that was not released for my bonus points :Veryangry: Always remember... You can be... do... or have anything your heart desires ! Link to comment Share on other sites More sharing options...
Zipfil Posted June 21, 2018 Share Posted June 21, 2018 @Nestabear OO you are lucky to att least get that page, when I click that help button I get the help page for this Community lmao...I want my Bingo monney back...for all the loyalty levels I have :pHope they come with a severe compensation, because this screved upp my whole game plan. Tryed to playe that bingo mission and some tourneys in Casino but got stuck in Bingo part to figure it out so my tourneys got total wacked......Getting a little depressed of the whole thing, dont mind loosing but not for a reason like this, when I play I play to winn and I accept loosing but not having a feeling of getting robbed......it is a little over the top but you get my drift me think...if this was a poker thingy the forum would be flooded with complaints... Nothing is impossible, the impossible only take some time. Link to comment Share on other sites More sharing options...
RayL Posted June 21, 2018 Share Posted June 21, 2018 Hi guys. Live Chat is available 24/7 and is accesible through the new Help Center. However I am happy you came here with this issue and I am more than willing to help.I've inquired about the issue in the meantime and am checking wether I am able to complete this step manually for you guys. Bear with me and I'll get back to you as soon as I know more. Former Community Moderator Link to comment Share on other sites More sharing options...
Nestabear Posted June 21, 2018 Author Share Posted June 21, 2018 @RayL can you please post a link here to the new Help Centre Always remember... You can be... do... or have anything your heart desires ! Link to comment Share on other sites More sharing options...
Nestabear Posted June 21, 2018 Author Share Posted June 21, 2018 @Zipfil wrote: Getting a little depressed of the whole thing, dont mind loosing but not for a reason like this, when I play I play to win and I accept loosing but not having a feeling of getting robbed......it is a little over the top but you get my drift me think...if this was a poker thingy the forum would be flooded with complaints...Don't be depressed @Zipfil... @RayL & the team will fix it soon I'm sure.Also feel like I was robbed a bit... LOL Always remember... You can be... do... or have anything your heart desires ! Link to comment Share on other sites More sharing options...
RayL Posted June 21, 2018 Share Posted June 21, 2018 The Help Center should be available under the "Help" section on te top right corner of the Unibet site. We managed to manually complete this step for you guys @Nestabear, @Zipfil and @muizeke74 (Welcome to the Community :) ) and added you some vouchers. Apologies for the inconvenience caused. 1 Former Community Moderator Link to comment Share on other sites More sharing options...
Nestabear Posted June 21, 2018 Author Share Posted June 21, 2018 Looks like it"s been fixed ? Always remember... You can be... do... or have anything your heart desires ! Link to comment Share on other sites More sharing options...
Nestabear Posted June 21, 2018 Author Share Posted June 21, 2018 It said I got 20 free bingo tickets for clearing that level... but I never recieved them. Now I really feel like i was robbed !!! :waterfall: Always remember... You can be... do... or have anything your heart desires ! Link to comment Share on other sites More sharing options...
RayL Posted June 21, 2018 Share Posted June 21, 2018 It should have released when we manually completed the step for you guys @Nestabear. Could you double check if the step is indeed completed and deleting Cookies and Cache? I'll adjust whatever needs adjusting due to this error, just would like to have more info on it. A screenshot if the error persists would be highly appreciated. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
GothMoth Posted June 21, 2018 Share Posted June 21, 2018 At least you could play guys , hope everything is sorted out 😃I'm still getting a "technical error" message...https://www.unibetcommunity.com/t5/Bingo-Lottery/Technical-Error/m-p/159732#M1156Two weeks and no fix and also no answer from @Keir-Unibet for more than a week :Disappointed:If the mission is the cause of the problem I guess 40 more days No bingo for me.@RayL could you please start the mission manually for me 😃, as I can't click the start button?Maybe this will fix the error too :Smirk: Link to comment Share on other sites More sharing options...
Nestabear Posted June 21, 2018 Author Share Posted June 21, 2018 @RayL I did recieve my vouchers & used them, thanx 1 Always remember... You can be... do... or have anything your heart desires ! Link to comment Share on other sites More sharing options...
Maria-Unibet Posted June 22, 2018 Share Posted June 22, 2018 Hi all. My name is Maria, nice to meet you all!I would like to find out some more about this problem. When you started the step for this mission that got stuck, did you press the "Take me there" button or did you go to the Fairway room manually through the lobby?Thanks in advance :)Regards Maria Link to comment Share on other sites More sharing options...
Zipfil Posted June 22, 2018 Share Posted June 22, 2018 @Maria-Unibet hi and welcome :)First take me there..did trow me in correct rom, but did not register the tickets bought, tryed many time of buying, from 1 ticket uppwards...Then after cleaning browser I just clicked the X in mission and go there my selv, slitt no joy :(Then repeted with diffrent brower, Firefox + Edge...same as above no joy, even did it reversed.....So my main browser is latest Chrome x64 optimized for gaming....this is my first issue with Bingo also......exept it is waaaaay more easy to find a bottle of Jack Daniels in the Vatican State than winn in Bingo :D 1 Nothing is impossible, the impossible only take some time. Link to comment Share on other sites More sharing options...
Maria-Unibet Posted June 22, 2018 Share Posted June 22, 2018 HiThank you for the information :)There was a fix for this bug yesterday, so it should be back in order. Have a nice weekend! Link to comment Share on other sites More sharing options...
Nestabear Posted June 22, 2018 Author Share Posted June 22, 2018 @RayL wrote: The Help Center should be available under the "Help" section on the top right corner of the Unibet site. @RayL when I click on the Help button it opens this page. Where is the live chat ? Always remember... You can be... do... or have anything your heart desires ! Link to comment Share on other sites More sharing options...
AndreiBN Posted June 22, 2018 Share Posted June 22, 2018 @Nestabear ,There isn't anymore a " direct " Live Chat button available, you have to go through the relevant content, and if that doesn't solve it, you'll see the live chat option. "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
RayL Posted June 22, 2018 Share Posted June 22, 2018 @Nestabear, I managed to find it foe example here: Every section has FAQ's, and the further in you go in the issue selected (took me 2 clicks) the "Contact us" / "Live chat" option appears. This is made to filter out most of the general issues that players encounter by having the info available but in the case that it's not there, we offer contact via Chat, e-mail and on the right there is us, The Awesome Unibet Community :D/Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Nestabear Posted June 22, 2018 Author Share Posted June 22, 2018 @AndreiBN wrote: @Nestabear ,There isn't anymore a " direct " Live Chat button available, you have to go through the relevant content, and if that doesn't solve it, you'll see the live chat option.Thanx @AndreiBN that sux Always remember... You can be... do... or have anything your heart desires ! Link to comment Share on other sites More sharing options...
Nestabear Posted June 22, 2018 Author Share Posted June 22, 2018 @RayL thanx Buds, I did find it, I just had to keep clicking... but they have gone home for the day. I'll give it a go tomorrow yeah 👍 Always remember... You can be... do... or have anything your heart desires ! Link to comment Share on other sites More sharing options...
RayL Posted June 22, 2018 Share Posted June 22, 2018 I'm here as well @Nestabear, you can always contact us with anything you might need help with. Well not cleaning the pool of painting the house, but you get the idea :) Former Community Moderator Link to comment Share on other sites More sharing options...
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