Eray Posted June 20, 2018 Share Posted June 20, 2018 Guessing that the title of this post sums up pretty much everything. Please help me out here! Link to comment Share on other sites More sharing options...
RayL Posted June 20, 2018 Share Posted June 20, 2018 Hi @Eray and welcome to the Community :). I am not sure I am getting the full picture of the issue here, even though the title of the thread sums it up pretty nicely. Are we talking about the : "Vinn upp till 6000 mynt i Bonus Game" text? I am only asking because I checked the fluctuations in your account and nothing seems to be off. Could you let me know a bit more in detail if you mean a specific round that you won, or winnings overall don't show? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Eray Posted June 20, 2018 Author Share Posted June 20, 2018 Hello Ray! Well, the problem is the balance. On the picture (2nd one) you can see that it says saldo(balance): 615,58(SEK) and in the other image you see that my Balance does not match at all. Link to comment Share on other sites More sharing options...
Eray Posted June 20, 2018 Author Share Posted June 20, 2018 Oh and the rounds did not show up in the Game history and winnings does not show either from a specific time( 50minutes back?) Link to comment Share on other sites More sharing options...
Solution RayL Posted June 20, 2018 Solution Share Posted June 20, 2018 It definitely sounds like a Free Spin Bonus amount that needs to be wagered. In the case that such a Bonus is received, after the initial Free Spins are played the amount won needs to be wagered 25X on the same slot and in some cases it shows on all the slots from that particular provider and this is exactly the case :) I've sent you a detailed wagering requirement via Private message now. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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