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Hi @NoxNine and welcome to the Community :). What @FreedoM is referring to in terms of 3 days is a Cash withdrawal made from your Unibet account to your Bank account however I can't find a transaction like this lately.

I assume we are talking about Sports Cashout of a bet.

Here's what happened, the initial bet was placed from bonus money and while the bet was in play, you accepted another Bonus canceling the previous one from which the bet was placed.

This way the initial bonus was canceled together with the Bonus money received, leaving nothing to cash out.

It's important to keep in mind that as long as a Bonus in yet to be wagered no other Bonuses should be accepted in order to avoid situations like this.

I could look into the possibility of re adding the Bonus for you with the managers, would that be a reasonable resolution for you?



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