Wouter Posted June 20, 2018 Share Posted June 20, 2018 Anyone else having a problem with sport betting not working?The page stays blank for me, no error just a blank page. Link to comment Share on other sites More sharing options...
Solution JeppeL Posted June 20, 2018 Solution Share Posted June 20, 2018 Hi @Wouter and welcome to the community!Very sorry for the inconvenience, we have a Sportsbook Expert looking at it right now - would it be possible for to try and delete cookies + temporary files before trying to access the sportsbook again? If not, could you please try another browser ( maybe Edge or Firefox)? There's a chance it'll solve it or at least work in the alternative browser, so let's try that out first :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Wouter Posted June 20, 2018 Author Share Posted June 20, 2018 It does work without logging on in www.unibet.com, but when i log on i go to nl.unibet.be using google chrome (does not work anymore)Tried it in Internet Explorer after, it shows live bets and its no longer a blank page on the sports page but it doesnt load the bets like it normally does. Link to comment Share on other sites More sharing options...
JeppeL Posted June 20, 2018 Share Posted June 20, 2018 @Wouter wrote:It does work without logging on in www.unibet.com, but when i log on i go to nl.unibet.be using google chrome (does not work anymore)Tried it in Internet Explorer after, it shows live bets and its no longer a blank page on the sports page but it doesnt load the bets like it normally does.Thanks for the information @Wouter. It's very strange, we checked with the Belgium Customer Service Team and they hadn't had any reports of the same kind of error, so it's very uniqe.Did you try deleting cookies and temporary files in the browser? Former Community Manager Link to comment Share on other sites More sharing options...
Wouter Posted June 20, 2018 Author Share Posted June 20, 2018 Deleting my cookies and cache actually worked. Thank you very much. Link to comment Share on other sites More sharing options...
JeppeL Posted June 20, 2018 Share Posted June 20, 2018 Good stuff @Wouter and thanks for letting me know, feel free to get in touch with anything else - best of luck with the bets! :) Former Community Manager Link to comment Share on other sites More sharing options...
Henrik4488 Posted June 24, 2018 Share Posted June 24, 2018 i bet on a tennis single game and could not get out of it. No poosibilites was presented during the game. What can i do, the sportbetting did not work. Link to comment Share on other sites More sharing options...
JeppeL Posted June 25, 2018 Share Posted June 25, 2018 Hi @Henrik4488, did you manage to sort this out or is the error still happening and we need to look into it? If so, would it be possible to post a screenshot of the error?/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
smileriraq1 Posted July 30, 2018 Share Posted July 30, 2018 having the same issue however clearing cookies/cache does not fix the issue Link to comment Share on other sites More sharing options...
RayL Posted July 31, 2018 Share Posted July 31, 2018 Hi @smileriraq1 , the reason the Sports page is not available is because there is a document request active on your account at the moment. A picture of a proof of address received via post or issued at the office (signed and stamped). The PDF sent cannot be accepted in this case unfortunately. Would there be a possibility to provide a utility bill / internet bill / or a bank statement which match these specifications? You can send it to contact@unibetcommunity.com and I shall pick it up and get it approved as soon as possible. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
ibwebwe Posted September 8, 2018 Share Posted September 8, 2018 Hi i have the same problem too and i have done my verification Link to comment Share on other sites More sharing options...
RayL Posted September 9, 2018 Share Posted September 9, 2018 Hi @ibwebwe, I believe I responded to your previous comment :). It's all good now, documents are accepted. Good luck. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Robbie Posted May 9, 2019 Share Posted May 9, 2019 Several matches are played without any updates on Unibet site. I have to get the bets refunded for this - this is not the way it is meant to be! Link to comment Share on other sites More sharing options...
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