Amado Posted June 18, 2018 Share Posted June 18, 2018 Hello,one hour ago i received a notification that i have won 500€ with unibet on a promotion with goals in a match. When do i receive that money? 1 Link to comment Share on other sites More sharing options...
JeppeL Posted June 18, 2018 Share Posted June 18, 2018 Pretty cool @Amado and congratulations! :) Do you know specifically which promotion it was the winnings came from?/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Amado Posted June 18, 2018 Author Share Posted June 18, 2018 I just have received a mail of unibet. It was a wrong email send to me. I don’t have won 500€ :o it’s disgusting to say first you won 500€ and after 2 hours to send that you doesn’t won but i receive only 25€... i’m in shock and doesn’t play on unibet anymore... Link to comment Share on other sites More sharing options...
JeppeL Posted June 18, 2018 Share Posted June 18, 2018 @Amado I'm not sure what's going on now so if you need my help then you have to fill in the gaps for me. Did you get an email form customer support now about the error, or what happened? Former Community Manager Link to comment Share on other sites More sharing options...
Amado Posted June 18, 2018 Author Share Posted June 18, 2018 Yes, i got an email from the customer service to say that i don’t receive the 500€ and that i receive 25€ free bets in exchange of the 500€ because there was an error Link to comment Share on other sites More sharing options...
Bollie Posted June 19, 2018 Share Posted June 19, 2018 What! I received a message yesterday too that I won. I took a screenshot. Where is that money?? Link to comment Share on other sites More sharing options...
Bollie Posted June 19, 2018 Share Posted June 19, 2018 Hi all, Yesterday I received notification that I won 500€ promotion goal over the weekend. I took a screenshot because I was so happy (see below). When can I expect this reward? Best regards 1 Link to comment Share on other sites More sharing options...
cris1285 Posted June 19, 2018 Share Posted June 19, 2018 Congratulations @Bollie, and welcome to the Community. In case you have a question to the mods, tag them with the @ , so they will surely see your query. @JeppeL, @RayL Link to comment Share on other sites More sharing options...
JeppeL Posted June 19, 2018 Share Posted June 19, 2018 Thanks a lot for the information and screenshot of the message @Bollie and @Amado, I'll be checking up on this and will get back to you soon as possible!/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
Betking Posted June 19, 2018 Share Posted June 19, 2018 Hi, the same thing happened to me yesterday. I was informed I won 500 euros but a couple hours later the message was deleted and I didn't get any money. Link to comment Share on other sites More sharing options...
JeppeL Posted June 19, 2018 Share Posted June 19, 2018 Thanks for notifying as well @Betking, the information I have so far is that a mistake was made in the setup of the promotion and that is why the message was removed again. Still awaiting word though on how it'll be resolved, but in any case it really is an unfortunate error and I get the frustration that would go with having received the message only to read what I'm writing now, though I still hope to be able to pass on some sort of positive news later on :)/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
Amado Posted June 19, 2018 Author Share Posted June 19, 2018 I’m very frustrated to.i was so happy ( to have won 500€ ) 2 hours after they said there was a error and gived me 25€ freebets.there is a big difference between 25 and 500€ Link to comment Share on other sites More sharing options...
Amado Posted June 19, 2018 Author Share Posted June 19, 2018 Link to comment Share on other sites More sharing options...
Mane Posted June 19, 2018 Share Posted June 19, 2018 I received the same messages, I also have screenshots. Very very dissapointed, I hope you guys make this right... (and a €25 “freebet” is a huge difference from €500 cash) please keep us up to date Link to comment Share on other sites More sharing options...
Amado Posted June 19, 2018 Author Share Posted June 19, 2018 Hello,unibet just gived me 500€, they apoligize about the error and wish me good luck with the 500€. I hope that everyone that received those mails, receive the 500€ that they deserve.good evening 1 Link to comment Share on other sites More sharing options...
Mane Posted June 19, 2018 Share Posted June 19, 2018 Thanks for making this right unibet, customer service 10/10. Link to comment Share on other sites More sharing options...
Betking Posted June 19, 2018 Share Posted June 19, 2018 Wow, what a service. Thank you! Link to comment Share on other sites More sharing options...
Solution JeppeL Posted June 20, 2018 Solution Share Posted June 20, 2018 Glad to hear a good solution was found @Betking @Amado @Mane @Bollie - enjoy the prize guys :) 2 Former Community Manager Link to comment Share on other sites More sharing options...
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