Tn Posted June 17, 2018 Share Posted June 17, 2018 After watching Brazil I want to cash out the bet I put on Neymar winning most goals (gullstøvelen) Anyway this is possible? Link to comment Share on other sites More sharing options...
Solution JeppeL Posted June 18, 2018 Solution Share Posted June 18, 2018 Hi @Tn and welcome to the community :)After watching that match I don't blame you :) The cash out function is possible on some bets, though not always. To check if the cash out is possible you must find the bet within your "My Bets" section and if it's possible to cash out there'll be an option directly there as shown here:/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Tn Posted June 19, 2018 Author Share Posted June 19, 2018 Thanks for the replyThe golden shoe bet had no cash out optionSo I was wondering if there was a chance it would be open later.Also I guess there is no other way to cancel a bet ? Link to comment Share on other sites More sharing options...
JeppeL Posted June 20, 2018 Share Posted June 20, 2018 @Tn wrote:Thanks for the replyThe golden shoe bet had no cash out optionSo I was wondering if there was a chance it would be open later.Also I guess there is no other way to cancel a bet ?@Tn Thanks yourself, unfortunately I don't have specific information about which bets has the cash out option available, but I'll check with our Sportsbook to see if they can give some information on it :)To answer your last question: Yes, once a bet is active and play has started on it, the only way to close it would be through cash out./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted June 20, 2018 Share Posted June 20, 2018 @Tn Heard back from the Sportsbook a few minutes ago, cash out on the bet should be available now :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Tn Posted June 20, 2018 Author Share Posted June 20, 2018 Thanks, it's really amazing that you could do this, just amazing thanks it's good customer service ✌️peace 1 Link to comment Share on other sites More sharing options...
xdiediex1 Posted June 20, 2018 Share Posted June 20, 2018 @Tn wrote: Thanks, it's really amazing that you could do this, just amazing thanks it's good customer service ✌️peacecorrect,we are very proud of them! they move heaven and earth to help people out! just wanne confirm your comment! Link to comment Share on other sites More sharing options...
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