Sweden1 Posted June 17, 2018 Share Posted June 17, 2018 Hello! There must be a misstake.. One of the bets I made was right but somehow it says that it is wrong. Link to comment Share on other sites More sharing options...
Sweden1 Posted June 17, 2018 Author Share Posted June 17, 2018 In brazil-switzerland Link to comment Share on other sites More sharing options...
Sweden1 Posted June 17, 2018 Author Share Posted June 17, 2018 In 11 minute, I have bet that it would be a throw in Link to comment Share on other sites More sharing options...
Maxbet Posted June 17, 2018 Share Posted June 17, 2018 I have the same problem. Switserland's keeper clearly shoots the ball out at 11.27.... Link to comment Share on other sites More sharing options...
JeppeL Posted June 18, 2018 Share Posted June 18, 2018 @Sweden1 @Maxbet Thanks for letting us know and welcome to the community to the both of you :)We had this checked with the Sportsbook and they say that no throw in was awarded around the 11:30 mark of the match and that both bets are unfortunately correctly settled as lost.Best regards,Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Solution BonusPater Posted June 18, 2018 Solution Share Posted June 18, 2018 @Maxbet @JeppeL the 11th minute is from 10:00 to 10:59, and there was no throwin then. There was however a throwin around 11:30, which was taken by Marcelo. You don't actually see him throw the ball, as Sommer is filmed. 1 Link to comment Share on other sites More sharing options...
Maxbet Posted June 18, 2018 Share Posted June 18, 2018 @testuser1 Thank you for your screenshots and confirming there has been a throw in. I have a recording of the game where you clearly see there is no other throw in between 10:00 and 11:30. I did not bet on 'throw in between 10.00 and 10.59 will be awarded to Brazil. I bet on next throw in from 10.00 on is awarded to Brazil. This means that the bet is indeed correct. @JeppeL Please provide me with the contactdetails of the people who have made the review and state that there has not been a throw in at 11.30. I will gladly email them a recording of the game between 9.59 and 11.59 where you can see clearly the Swiss goalkeeper shoots the ball outside. The belgian commentator even says "After a save like that you are allow to shoot a ball outside". Link to comment Share on other sites More sharing options...
JeppeL Posted June 18, 2018 Share Posted June 18, 2018 Oh boy do I not like it when we get what appears to be wrong information from the sportsbooks 😞 @Maxbet I can't put you in touch directly with them, but I've reopened the case, given them the screenshots from @testuser1 and asked to provide proof if there indeed was no throw in - I expect the settlement to be fixed shortly!/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted June 18, 2018 Share Posted June 18, 2018 @Sweden1 and @Maxbet The bet should be settled correctly now for both of you - apologies for the inconvenience! Former Community Manager Link to comment Share on other sites More sharing options...
Maxbet Posted June 18, 2018 Share Posted June 18, 2018 Thank you for taking care of this @JeppeL. I'm very pleased with the way you handled this! May I however note my dissapointment concerning the fact someone at Unibet has decided to limit the amount I can bet on throw ins... I get lucky 4 times in a row and try to recuperate some of my losses but now somehow I'm no longer able to bet more than 25 euro's, compared to being able to bet more in the past.This is quite petty if you ask me and I'm seriously dissapointed in Unibet after handling my previous complaint very professionaly. Can you please give me feedback concerning this decision and show me where in your General Agreements you reserve the right to limit bets to 25 euro? Max Link to comment Share on other sites More sharing options...
JeppeL Posted June 18, 2018 Share Posted June 18, 2018 @Maxbet Was it the same bet you tried multiple times? We do have market limits on some bets and it can be dependent on the amount of bets we've already taken on one side or the other. I checked your account myself and I see nothing that should specifically be causing a block for any of your bets. Market limites are of course annoying when they happen, but it's worth nothing that when it does, you're still able to place much more than the average stake we actually take on said bets.Feel free to let me know if anything :)/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
Maxbet Posted June 18, 2018 Share Posted June 18, 2018 Thank you for clarifying Jeppe. Link to comment Share on other sites More sharing options...
Asle65 Posted June 26, 2018 Share Posted June 26, 2018 I got the message wrong answear on my betting yeasterday.i was betting muhammed salah fore the first goal.i got message that it was wrong.why? Link to comment Share on other sites More sharing options...
JeppeL Posted June 26, 2018 Share Posted June 26, 2018 Hi @Asle65 and welcome to the community :)To make sure I understand correctly, you got an error when trying to place the bet so it ended up not being placed? Was there anything specific written in the message and from where did you try and place the bet - mobile or pc?/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Peacer66 Posted July 12, 2018 Share Posted July 12, 2018 Id 1500035202. Wrong. Tata u 19. Scorer not before 90 minutts Link to comment Share on other sites More sharing options...
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