Withdrawal of money / time limit

[1zahava]

Hi

In case that I have money in my account, is there a limited time for me to withraw the money or can the money stay in the account for ever?

[Livertool]

Forever :)

As long as you log in to your account from time to time. If you don´t log in for year (or was it 5 years) they start reducing your account 5€ month (or was it year) until your account is dry.

Or something like that.

[1zahava]

Thanks for the reply.  I had some money in my account that “disappeared “.  Tried to find information in “help” but couldn’t find any info.  

[JeppeL]

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@Livertool wrote:

Forever :)

As long as you log in to your account from time to time. If you don´t log in for year (or was it 5 years) they start reducing your account 5€ month (or was it year) until your account is dry.

Or something like that.

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This is corret, if there's no login done for a year then we apply an inactivity fee of €5 every month. The fee was applied to your account twice @1zahava and I believe you should have received an email from us about it in the past. I wish I had better news thought, but this is something done in the same situation for all players as we have quite a few number of fees related to having active accounts open with balance :(

/Jeppe

[1zahava]

Hi Jesper,

Thanks for the reply. 

1. Do you have this information written in your website in terms and conditions? 

2. This is a bad policy that you have, as I was planning to make some bettings and sue to this policy I will not do so. I do not want to lose money, that actually is mine, in the future again. 

[AndreiBN]

@1zahava , From the T&C of Unibet :

3.4 Inactive accounts

3.4.1 An “Inactive Account" is a Unibet Account which has no record of any log-in and/or log-out for a period exceeding twelve (12) consecutive months.

3.4.2 Unibet reserves the right to charge a monthly administrative fee for Inactive Accounts. The monthly fee for Unibet Accounts held in euros is set at EUR 5. The following monthly fees apply to Unibet Accounts held in other currencies: BGN 10, BRL 13, CAD 7, CHF 5, CZK 130, DKK 35, GBP 4, HRK 38, HUF 1320, LTL 17, NOK 40, PLN 20, RON 20, SEK 50, and USD 7. The administrative fee will be charged and deducted from the Inactive Account at the beginning of the month following the month in which the Unibet Account became inactive.

But think you can get a refund for those fees , if you reactivate your Unibet account as stated below , so guess nothing is lost : 

3.4.3 Unibet reserves the right to close the Inactive Account once the account reaches zero balance. All Account Holders whose Unibet Accounts remain inactive for 12 months will be notified within 30 days prior to any fees being charged to their Unibet Accounts. The Account Holders may therefore reactivate their Unibet Accounts by logging in/logging out or withdrawing their funds within the 30 days’ time window without incurring any fees. Should any Account Holder reactivate their Unibet Account within three months, they will be refunded any inactivity fees.

 

[JeppeL]

@1zahava I understand why you'd see it like that since money was lost, but we do have costs associated with all accounts and as mentioned in the terms and conditions, we do notify of this 30 days before it happens which I personally find pretty fair.

I do want to show a bit of goodwill though and allow you the chance to have a bet on the World Cup, so I've added a Freebet for a partial amount of what was removed automatically. For a guide on how to use the Freebet, please check here: https://www.unibetcommunity.com/t5/Unibet-how-to-s/How-to-use-a-Free-Bet-or-a-Profit-Boost/m-p/7749#M3 :)

/Jeppe