Raulescul91 Posted June 17, 2018 Share Posted June 17, 2018 Another sunday,another day full of bugs,this is unacceptable and i demand a refund immediately1500 spectrum tournament ,played until the add-on,this time the addon button appears,i click it no add-on added, button dissapearsNo add-on in the exoplanet for like 3 weeks,now the spectrum,no refund added,this is disrespectful for the players time and moneyNow i try to register to flip to nebula ticket, technical error #4,tried it like 10 times 1 Link to comment Share on other sites More sharing options...
Darkangel7 Posted June 17, 2018 Share Posted June 17, 2018 Demanding anything never solved a problem. Try logging out and re logging back on again. Also have you tried clearing cookies and cache?I have also had the same thing with the error, but what I did was shut it down and log off and log back on again which seemed to work for me. Link to comment Share on other sites More sharing options...
Raulescul91 Posted June 17, 2018 Author Share Posted June 17, 2018 I posted a couple of times before about not being able to add on in the exoplanet,asked nicely for the obvious refund,didn't receive anything,now it happens again,of course I am pissed.I wanted to restart the app,but I had other tables going on also Link to comment Share on other sites More sharing options...
RayL Posted June 18, 2018 Share Posted June 18, 2018 Hi @Raulescul91, sorry to hear about the inconvenience, naturally I will gladly start the refund request for you ASAP. Could you forward me the poker_log and the rest of the details needed in order to start this process please/Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Raulescul91 Posted June 18, 2018 Author Share Posted June 18, 2018 @RayL i've sent 2 emails with 2 poker logs yesterday,one after the spectrum mtt and one after exoplanet to contact@unibetcommunity.comIf you need me to send them elswhere let me know.thank you Link to comment Share on other sites More sharing options...
RayL Posted June 18, 2018 Share Posted June 18, 2018 Cheers for that @Raulescul91, I've forwarded the info to the guys over at poker for the refund processing.I'll update you as soon as we have word back from them :)/Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
Unibet-Cédrick Posted June 20, 2018 Share Posted June 20, 2018 Hi @Raulescul91,I've sent you a PM, please have a look and we will go from there.Thanks,Cédrick Link to comment Share on other sites More sharing options...
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