Kiesma Posted June 16, 2018 Share Posted June 16, 2018 I made a new account and deposited €5 to apply for the welcome bonus of the match Belgium-Panama. However, this promotion doesn't show up and I can't apply for the bonus either. Can someone help? Link to comment Share on other sites More sharing options...
Laurensvh14 Posted June 16, 2018 Share Posted June 16, 2018 I have the same probleem.. Link to comment Share on other sites More sharing options...
Cathy Posted June 16, 2018 Share Posted June 16, 2018 Me too. If anyone knows where the bonus is, thank you for letting me know.Edited by Ray-Unibet. Reason: other language used than English. Link to comment Share on other sites More sharing options...
Solution RayL Posted June 16, 2018 Solution Share Posted June 16, 2018 Hi @Kiesma and @Laurensvh14. Welcome to the Community :)I believe we are talking about the following promotion:https://welcome.unibet.be/be-nl/aff/sportsbook/football/wc/2018/index.html?mktid=1:81733852:29327-30670Indeed the offer is an odds boost, but it's 25 not 10 :) Even better right?@Kiesma, I see you found the Profit boost and already used it.@Laurensvh14, I didn't find it in your account unfortunately, but I have added you a Profit Boost manually :) You can use it now to place a bet on Belgium - Panama.@Cathy. I found it on your account. You can either access it by selecting the Belgium - Panama game and click on "Profit Boost" above from where you enter the desired amount to bet or you can find it under your bonuses as seen in the picture below.Good luck from the Unibet Community and welcome in our midst./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Kiesma Posted June 16, 2018 Author Share Posted June 16, 2018 Hi Ray, thanks for the reply! Is it still possible to cancel my bet so I can also add the 25% profit boost? Would be great! :D Link to comment Share on other sites More sharing options...
MrCosmo Posted June 17, 2018 Share Posted June 17, 2018 I have the same problem, the way I understood it the advert litarally said win 50 euro on a 5 euro bet as a first time user once you registerHelp please! Link to comment Share on other sites More sharing options...
RayL Posted June 17, 2018 Share Posted June 17, 2018 Hi @Kiesma, the profit boost was added to your initial Belgium-Panama bet when it was placed. There were no issues on your account :) I can confirm becouse I see "OB" the odds boost on the initial bet. Just needs to be settled. @MrCosmo, when registering, a player gets the option to choose a welcome bouns and you opted in for a different one unfortunately. It's a deposit Bonus up to 200% which is still active on your account for the next deposit. Would this be something that you are not interested in? Could I maybe offer to unlock this bonus based on the initial deposit of 5 euro? You would then have 5 euro cash and another 10 euro in Bonus money that has to be wagered. By the way, while trying to fix this on your account I contacted Kambi to cancel your initial bet of 5euro placed on Belgium - Panama. The stake has been returned since the Bonus you wanted did not attach to the bet. I hope that's ok with you./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
caevinius Posted June 17, 2018 Share Posted June 17, 2018 Hey @RayL, quick question from a new unibet user regarding this promo: If Belgium wins, it is possible for me to just cash in the €45 profit? Seems to good to be true though Link to comment Share on other sites More sharing options...
RayL Posted June 17, 2018 Share Posted June 17, 2018 Hi @caevinius, Welcome to the community. The odds being 25, the payout of that bet will be 50 indeed and in cash so in the case that Belgium wins, you can withdraw the entire amount :) Former Community Moderator Link to comment Share on other sites More sharing options...
MrCosmo Posted June 17, 2018 Share Posted June 17, 2018 @RayL Now I understand what went wrong, when I was registering I didn't find the bonus for the 10xodd boost in the list of possible bonusses.Could you change my welcome bonus to the right one, I'm not interested in the one I had to choose by default. Link to comment Share on other sites More sharing options...
MrCosmo Posted June 18, 2018 Share Posted June 18, 2018 I would like to see my issue fixed before the kick off Link to comment Share on other sites More sharing options...
bartel03 Posted June 18, 2018 Share Posted June 18, 2018 I have the same problem, I'm a new user and would like to have the 10x odd instead of the normal one? Link to comment Share on other sites More sharing options...
JeppeL Posted June 18, 2018 Share Posted June 18, 2018 @MrCosmo @bartel03 Fixed for both of you - good luck! :) Former Community Manager Link to comment Share on other sites More sharing options...
bartel03 Posted June 18, 2018 Share Posted June 18, 2018 For me, nothing changed as far as I can see? Link to comment Share on other sites More sharing options...
RayL Posted June 18, 2018 Share Posted June 18, 2018 @bartel03, It should be under "Bonus Offers" Just needs activating. Could you have a look there and let me know if indeed you are not able to see it?How about you @MrCosmo, are you having dificulties accessing it as well? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
MrCosmo Posted June 18, 2018 Share Posted June 18, 2018 @RayL no more difficulties, we won! Link to comment Share on other sites More sharing options...
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