LouaiH Posted June 16, 2018 Share Posted June 16, 2018 I uploaded my verification of address as a phone bill that includes the address in , and my mothers name on it. I also included a family certificate translated into english that includes my name and my mothers name. Please can anyone find a solution or look more into it. Link to comment Share on other sites More sharing options...
Jami-Unibet Posted June 16, 2018 Share Posted June 16, 2018 Hey @LouaiH and welcome to the community! I took a look at the documents and this is the reason the proof of address was rejected: Wrong document type.Please send us a clear photo of document as received by post or original .pdf, showing all 4 corners with visible name, address, issue date (within the last 3 months) and subject of the letter. The one you sent before was dated more than 3 months ago. Some examples of accepted document types: a bank statement, tax returns/notification received from the government, utility bills(such as electricity, water, gas), internet bills.Feel free to ask if you have any other questions. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
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