Hulk Posted June 16, 2018 Share Posted June 16, 2018 I was playing Caribbean poker yesterday i placed 20$ on anti it showed on the screen i got 4 of a kind Kings and the dealer opened pair of 7s i got sooo excited then i noticed it kicked me out and i got nothing so i got Cheated out of my Winnings Link to comment Share on other sites More sharing options...
RayL Posted June 16, 2018 Share Posted June 16, 2018 Hi @Hulk, Sorry to hear about the issue encountered. I will gladly investigate what happened. Did you happen to take a Screenshot perhaps? or do you remember ruffly the time that you got disconnected? Did you continue playing after the disconnection? As a side note, the poker systems the same like the Casino sessions, they have a background function, meaning that even in the case of a disconnection after a bet was placed, the bet remains registered in your account and any winnings are added to your wallet regardless if you are connected to the internet. Then again even though errors of this sort are extremely rare, nothing is excluded. :) I will gladly have a look at what happened and advise you accordingly. Let me know about the details above. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Hulk Posted June 17, 2018 Author Share Posted June 17, 2018 Hi ray i was just reviewing my message... There is a mistake i placed 10$ on the anti not 20$.Anyway the time was roughly 15/06/2018 17:26:39 Link to comment Share on other sites More sharing options...
RayL Posted June 19, 2018 Share Posted June 19, 2018 Hi @Hulk, just had an update from the Casino department and we are unable o find a bet matching your description at the time provided. I would need a bit more specific information in order to re send this to be analyzed. Could you have a look at your Casino history from that day and help me pinpoint the exact round that we are talking about?Below is the Casino History's location: /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Hulk Posted June 19, 2018 Author Share Posted June 19, 2018 I sent you the date the 1st time i got to 30$ balance i placed 10$ bet on ante so ill have the 20$ to enter i was at my friends Restaurant ill see if i can get the camera footage so you will see the reaction when it happened if you contact me on my email mabboud120@gmail.com Link to comment Share on other sites More sharing options...
RayL Posted June 19, 2018 Share Posted June 19, 2018 The time estimate of when the hand was played was provided the second and the first time the initial information was "i placed 20$" on anti which after it got updated in your second answer to "is a mistake i placed 10$ on the anti not 20$." at the time 15/06/2018 17:26:39.Now based on this information, I contacted the Casino department and they were unable to find the activity mentioned at the time provided.I am more than willing to help you solve this, but I need more information @Hulk. Former Community Moderator Link to comment Share on other sites More sharing options...
Hulk Posted June 19, 2018 Author Share Posted June 19, 2018 The hand should be after the highlighted hand Link to comment Share on other sites More sharing options...
RayL Posted June 19, 2018 Share Posted June 19, 2018 I see now @Hulk, so it should be the $2 bet. I will request an analysis of all of your hands within 2 minutes of the one provided to make sure we are not missing anything and get back to you as soon as an answer is received, most probably tomorrow. Thank you for your cooperation. /Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted June 25, 2018 Share Posted June 25, 2018 @Hulk, we have moved this case to the following thread: https://www.unibetcommunity.com/t5/Help-Support/I-won-two-blacjack-hands-bit-didnt-recieve-the-winnings/m-p/164783#M9931 Former Community Moderator Link to comment Share on other sites More sharing options...
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