Alex84 Posted June 11, 2018 Share Posted June 11, 2018 Hey guys,So I have placed a bet on the World Cup which has odds of 1.45. The bonus has a min odds per leg of 1.4. But I still have not unlocked my bet so I am trying to work out why its not happy still. Odds per leg is the bit the baffles me as one football match is sure counted as one leg, as normal matches in the group phase are counted as one leg. Or if counted as two legs for each half, surely betting on the result whould do the trick too? am not a huge betting person as you might tell haha. Any help is appriciated. Alex Link to comment Share on other sites More sharing options...
RayL Posted June 11, 2018 Share Posted June 11, 2018 Hi @Alex84 :) and welcome to the Community. I had a look at your account to have a better Idea about which Bonus we are talking about and there is no active bonus, I am afraid I would need a bit more info in order to investigate this for you. Could you provide me with a link of the promotion or a more detailed explanation? Hope to hear from you soon :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Alex84 Posted June 11, 2018 Author Share Posted June 11, 2018 Hi Ray,Thanks for the help, so its these bonus bets I refer to:I hope that makes more sense ;-) Link to comment Share on other sites More sharing options...
Livertool Posted June 11, 2018 Share Posted June 11, 2018 Really hard to know what you are talking about but as general rule, i think the match has to be finished to get any prices you are promised so if you example cash out your bet in middle of match, you won´t get price.Edit: late i see (again) :D Still don´t know what is the issue but luckily ray is on it :) Link to comment Share on other sites More sharing options...
Alex84 Posted June 11, 2018 Author Share Posted June 11, 2018 To be fair I was a bit cryptic haha.I should of said, I am trying to forfill the criteria of spending £20 on a world cup bet to get £40 in free bets.I put on two different bets and the first one stupidly was under the min odds per leg 1.4 condition, the second was 1.45 but still no free bets unlocked (as per the picture).So trying to figure out what I am doing wrong!That should make it clearer! I hate being that guy that does not explain stuff properly when asking for help!Alex Link to comment Share on other sites More sharing options...
RayL Posted June 11, 2018 Share Posted June 11, 2018 So, :) What we are talking about is your welcome offer @Alex84 in which you were required to place a bet of a minimum amount of £20 in order to unlock the Free Bets seen above (Thanks for the screenshot, it helped allot in finding out the info I am providing now).Your £20 bets were successfuly placed and are awaiting settlement. As soon as those bets are settled the Free Bets will be added to your account and will be ready for use. One little detail to keep in mind when using them: When selecting for example "World Cup Winner" to use your Free Bet, tick the box in order for the Bonus to be used as seen in the pic below Complete Terms and conditions here./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Alex84 Posted June 11, 2018 Author Share Posted June 11, 2018 Thank you @RayL ;-) after I decrypted my post I am glad you understood what I meant haha. Link to comment Share on other sites More sharing options...
RayL Posted June 12, 2018 Share Posted June 12, 2018 @Alex84 I was actually in the process of gathering all the necessary information for you while you posted the second explanation. Seeing the free bets and your registration time I had a strong hunch that it's a Welcome Bonus :). I am happy that it got sorted. Let me know if there is anything else we can do for you. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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