Snuden Posted June 6, 2018 Share Posted June 6, 2018 Hello,I have a problem with a withdrawal i made to my bank on the 28/5, more than a week went by and no money in sight. I contacted customer service by mail and explained my problem and attached my bank statement. They mailed me back and said they made a case with the deposit guys reference id: 15507617. Yesterday the money returned to my unibet account and i received a mail, customer service asked me to contact my bank and ask them why the deposit bounched back.I contacted my bank and there are no problems on there end, they where kind of confused as to why unibet where blaiming them for the problems with the deposit. They told me unibet should have received an error if the deposit failed. So what am i to believe? was it just a fluke? should i try again? I should say that i made 6 withdrawals in maj and only the last one didn't make it to my account.Before i try another withdrawal, could one of you guys look into this case?Thanks in advance Link to comment Share on other sites More sharing options...
RayL Posted June 6, 2018 Share Posted June 6, 2018 Hi @Snuden, thanks for contacting the Community with this issue. I had a look at our internal communication and I see that one of our colleagues inquired more information about why your withdrawal was returned to your account. I'll be sure to update you as soon as we have word back from the payment providers. It is indeed strange because the previous withdrawals are on the same method and I too see them successfully processed and not returned. Nothing stops your withdrawal from being processed on our side if you request it now, however I would suggest to wait a bit until we can find out what happened exactly. Would that be ok? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Snuden Posted June 6, 2018 Author Share Posted June 6, 2018 Hi @Ray-Unibet, thanks for the quick reply. It is weird with the previous withdrawals being successful. I will definetely wait till i hear back from you. Thanks in advance./Thomas Link to comment Share on other sites More sharing options...
JeppeL Posted June 18, 2018 Share Posted June 18, 2018 @Snuden Please do let us know if you still haven't received the withdrawal on your bank account, for now I'll mark the case with an accepted solution as I assume you would've let us know :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Snuden Posted June 18, 2018 Author Share Posted June 18, 2018 Sorry for the radio silence, i am waiting for my bank to get back to me. I´ll Contact them tomorrow. /Thomas Link to comment Share on other sites More sharing options...
Snuden Posted June 24, 2018 Author Share Posted June 24, 2018 Hi,Talked to my bank again, there is absolutely nothing in the systems that shows they stopped my withdrawal from Unibet. They don’t know anything about the regulatory reasons error that you guys reported back to me. This needs to be fixed ASAP... What am i supposed to do now? Nobody will admit that it’s there fault. Should I just try again and hope it was a weird fluke that my money didn’t reach my account.I expect you guys to take this case very seriously now and it needs to be sorted immediatly!i also replied to Ray in a private message.thanks in advance Link to comment Share on other sites More sharing options...
Snuden Posted June 26, 2018 Author Share Posted June 26, 2018 I received my money, all is good. Link to comment Share on other sites More sharing options...
RayL Posted June 26, 2018 Share Posted June 26, 2018 Hi @Snuden. Thank you for coming back with a confirmation :) I am happy it got sorted. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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