Missing Freespins from UK Welcome Bonus

[Ghilliebean]

I deposited with a first time deposit enough to earn 100 free spins, I received 10 straight away but I’ve been waiting for two days for my other 90 spins, when do I receive these? It said within one day but they haven’t appeared? 

[steppek77]

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@Ghilliebean wrote:

I deposited with a first time deposit enough to earn 100 free spins, I received 10 straight away but I’ve been waiting for two days for my other 90 spins, when do I receive these? It said within one day but they haven’t appeared? 

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Welcome to the Community, @Ghilliebean.

Have you asked the Live Chat? Maybe the free spins are in another game then the first 10.

[JeppeL]

Thanks for letting us know @Ghilliebean, I'll check up on your missing spins and see if we can't have it sorted for you soon as possible :)

/Jeppe

[PokerAndBetting]

Hi.

You usually get them on the first weekday after deposit. So if you deposited on friday you should get them today.

I think I had the same problem a few years ago.

[Sd]

Hi guys, I was fortunate enough to take you up on the welcome offer you had available over the weekend. Deposit £10 and get £30 free bets and 40 free spins. I've had my £ bonus and o was credited with 10 free spins straight away. I was just wondering if you could tell me when the 30 spins would be credited?

Thanks in advance

Sd

[JeppeL]

Thanks a lot for letting us know @Sd and welcome to the Community :) We're checking up on the missing Freespins and will sort it out soon as possible :)

/Jeppe

[JeppeL]

@Sd The spins are added the first working day after the offer is used, since it was a public holiday yesterday, you're getting them today after 6PM - if there's any trouble then, please do let us know :)

[JeppeL]

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@PokerAndBetting wrote:

Hi.

You usually get them on the first weekday after deposit. So if you deposited on friday you should get them today.

I think I had the same problem a few years ago.

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This is the correct answer @Ghilliebean, but since yesterday was a public holiday in the UK, they're coming today after 6PM :)

/Jeppe

[Sd]

Spot on! Cheers guys 

[JeppeL]

@Sd Hoping the silence now is a good sign and the spins are there :)

[Sd]

No not yet

[JeppeL]

Sorry about that @Sd, I've had them added manually and you can use them now :)

@Ghilliebean Yours was correctly added last night :)

/Jeppe

[Djonester43]

[JamesMacD]

Hello, 

I have a similar issue, I deposited enough for 200 free spins before 11pm yesterday, got the initial 10 free spins, but I'm still waiting for the additional 190 spins after 17:00 today.

Can anyone assist me with this? Moderators?

Regards,

James

[RayL]

Hi @JamesMacD, :) I see that the free spins were added to the account, 10 on the 21st and 190 on the 22nd, the issue should be solved.

 

/Ray

[Marks85]

I also haven’t received my free spins after first deposit, can you tell me when they will be credited please

[RayL]

Hi @Marks85, welcome to the Community :)|

Based on the first deposit I see you received 10 Free Spins which were played yesterday, 9/26 10:52 AM. I'm afraid that at the moment there are no pending offers to be released on your account from what I can see. Please let me know if there is further need of clarification.

 

/Ray