Ahmedmesih Posted May 28, 2018 Share Posted May 28, 2018 Hello, I have a problem with uploading files for verification. It shows me some error (screenshot in attachment) Link to comment Share on other sites More sharing options...
Vanja Posted May 28, 2018 Share Posted May 28, 2018 Same here.What to do? Link to comment Share on other sites More sharing options...
Livertool Posted May 28, 2018 Share Posted May 28, 2018 Try this :https://www.unibetcommunity.com/t5/Help-Support/Verifying-account/m-p/158203#M8781 Link to comment Share on other sites More sharing options...
RayL Posted May 29, 2018 Share Posted May 29, 2018 Hi @Ahmedmesih and @Vanja, I've sent you guys earlier today private messages regarding these issues :) Have a look. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Ahmedmesih Posted May 29, 2018 Author Share Posted May 29, 2018 @RayLHi Ray, just looked, I don't have anything in inbox... Link to comment Share on other sites More sharing options...
RayL Posted May 30, 2018 Share Posted May 30, 2018 @Ahmedmesih it was supposed to be in your Community inbox. Never mind though, I was following up on my side on the verification as well. Unfortunately the document sent got rejected, it being issued in 2016 if I am not mistaken. Would there be a possibility to provide one which was issued in the last 3 months, I would be more than happy to assist you personally in this verification, just let me know whenever it's sent to contact@unibetcommunity.com and I'll make sure it's accepted ASAP. Former Community Moderator Link to comment Share on other sites More sharing options...
Muhodizdar91 Posted May 30, 2018 Share Posted May 30, 2018 I have the same problems in proof of address section :( Is this the mail where I can send my documents contact@unibetcommunity.com ? Link to comment Share on other sites More sharing options...
Ahmedmesih Posted May 30, 2018 Author Share Posted May 30, 2018 @RayL Thank you, I will try to get new one tomorrow.Regards Link to comment Share on other sites More sharing options...
RayL Posted May 30, 2018 Share Posted May 30, 2018 Yes @Muhodizdar91, the document requested is similar to the one explained above. The e-mail you can send the proof of address is contact@unibetcommunity.com and please specify your community name as well as the link of this thread so I can attach it to your profile and get it approven (https://www.unibetcommunity.com/t5/Help-Support/Verification-document-upload-error/m-p/158731#M8841) Some examples to help you out with what is accepted as a proof o address: Utility bills, tax returns, bank correspondence or bank statements, official government certificates. (Mobile bill, medical subscriptions, insurance policies or letters are not acceptable unfortunately.) Let me know when it's sent, I'll have a look and send it to the relevant people. Former Community Moderator Link to comment Share on other sites More sharing options...
Muhodizdar91 Posted May 30, 2018 Share Posted May 30, 2018 OK. I have sent my email again on that address, only now with the community name in it. Should I write my email from which I am sending my documents? Maybe you need that info also. If yes, I can send it to you in pm. Regards Link to comment Share on other sites More sharing options...
RayL Posted May 30, 2018 Share Posted May 30, 2018 @Muhodizdar91 :) we couldn't have asked for a better photo, thank you for that, it certainly made it easy to approve :) You are verified and set to go. Thank you again for the quick replies and understanding. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Muhodizdar91 Posted May 30, 2018 Share Posted May 30, 2018 @RayLJeppe That was quick. Tnx👍 Link to comment Share on other sites More sharing options...
Sinsinma Posted June 8, 2018 Share Posted June 8, 2018 Hi,I am having same problem when trying to upload my proof of ID. Can you please assist? I already sent a mail to contact@unibetcommunity.com but yet to get a response.Please help. Link to comment Share on other sites More sharing options...
Sinsinma Posted June 8, 2018 Share Posted June 8, 2018 Hi Moderator,I am having this same problem, even mailed contact@unibetcommunity.com but no response. Kindly assist. Link to comment Share on other sites More sharing options...
JeppeL Posted June 8, 2018 Share Posted June 8, 2018 Sorry @Sinsinma, we'll look into it and forward the documents in the email for you!/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Sinsinma Posted June 9, 2018 Share Posted June 9, 2018 Hi,I have forwarded the documents to info@unibetsupport.com. Pls advise on the status Link to comment Share on other sites More sharing options...
RayL Posted June 10, 2018 Share Posted June 10, 2018 Hi @Sinsinma. I've responded to your e-mail and followed up on the status of the process. Could you have a look? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Koen Posted June 14, 2018 Share Posted June 14, 2018 hi moderator, i have to verify my account, but every time i try to upload the documents i get an error. can you help?thanks in advanceKoen Link to comment Share on other sites More sharing options...
RayL Posted June 14, 2018 Share Posted June 14, 2018 Hi @Koen, welcome to the Community. Are you experiencing the same error as seen above when trying to upload your documents via the website? I've sent you an e-mail in the meantime with all the information needed. You can reply to that and I'll take care of it until the upload issue is fixed. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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