triceraatopp Posted May 27, 2018 Share Posted May 27, 2018 My client crashed (or I lost internet connection, not sure) just before the addon break in exoplanet and i managed to get back in with 2 min left on the addon break but i didnt have the option to addon, everybody els at my table had added chips so i think it was the "crash" that caused it . Link to comment Share on other sites More sharing options...
RayL Posted May 29, 2018 Share Posted May 29, 2018 Hi @triceraatopp :)Thanks for reporting this, I've sent a request for this to be investigated, me or the guys will update you as soon as we receive a concrete answer on what exactly caused it not to launch. Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted May 30, 2018 Share Posted May 30, 2018 Hey @triceraatopp, after investigating the issue we indeed see that most of the players were able to add on. Relax confirmed that the issues were fixed as well. It is most probably the internet connection here I'm afraid. Former Community Moderator Link to comment Share on other sites More sharing options...
triceraatopp Posted May 30, 2018 Author Share Posted May 30, 2018 Thank you for looking into it @RayL:) yeah i suspected it was the connection that disconnected me. But why is it not possible to addon when I got back in when it was still addon break? Its been a problem before that the addon button dont show if the table close and reopens in the addon break. Link to comment Share on other sites More sharing options...
123 Posted May 30, 2018 Share Posted May 30, 2018 It happened to me too 2 days ago.I wanted to do a screenshot, but accidentally pushed the "airplane mode" on my laptop (silly me). Because of that i obviously lost connection. When i restart the client the addon break was still on but there was no option for me to addon anymore.It seems that if you get disconnected or have to restart the client for some reason on addon break the client will not give you the option for addon anymore. Link to comment Share on other sites More sharing options...
Raulescul91 Posted June 3, 2018 Share Posted June 3, 2018 @RayLthe exact same thing happened to me today, just like @triceraatoppdisconnected before the add-on break,connected,everybody took the add-on,no button for me,money lost..i think it's the thrid time I can't add-on in the exoplanet,posted here before,and no answer,no refund,it's pretty silly ,waste of good money for mecosmic rays was better Link to comment Share on other sites More sharing options...
JeppeL Posted June 19, 2018 Share Posted June 19, 2018 Sorry for the late reply @triceraatopp, @123 and @Raulescul91! I bring good news and really good news :)The good news is that I've added an Exoplanet ticket as compensation for you @triceraatopp and @Raulescul91, @123 are you sure it was an Exoplanet tournament you played where this error happened? I can't seem to find it, but I'd like to credit at ticket for you as well for the correct tournament!The really good news is that the error should be fixed in the new poker release that's scheduled to come out tomorrow :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
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