Camilio Posted May 2, 2018 Share Posted May 2, 2018 I was registred to a shooting star bouny tournament but could not login after a disconnection. Unibet`s pokerprogram has done it again.... I have lost several euros in my efforts to play poker here because of this bad behaving pokerclient and demand a compensation for it .NOT a pokerticket. I want real money because I´m NOT going to play poker here anymore. I have had enough of this "pokerclient" 1 It´s all in there. Link to comment Share on other sites More sharing options...
FreedoM Posted May 2, 2018 Share Posted May 2, 2018 1 Link to comment Share on other sites More sharing options...
Lucyann Posted May 2, 2018 Share Posted May 2, 2018 I can’t login and have this same screen - any idea how I can log in or retrieve my money? Link to comment Share on other sites More sharing options...
haveabet Posted May 2, 2018 Share Posted May 2, 2018 me too, probably a server issue, think since stan james went to unibet the whole site has been going downhill Link to comment Share on other sites More sharing options...
Camilio Posted May 2, 2018 Author Share Posted May 2, 2018 Unibet pokerclient brings people together.. ;) 2 It´s all in there. Link to comment Share on other sites More sharing options...
rattas2 Posted May 2, 2018 Share Posted May 2, 2018 Same issue, I am located in Estonia. Link to comment Share on other sites More sharing options...
Hothuw Posted May 2, 2018 Share Posted May 2, 2018 Same here. Link to comment Share on other sites More sharing options...
baldewijn Posted May 2, 2018 Share Posted May 2, 2018 Any idea when this log in bug is fixed? Link to comment Share on other sites More sharing options...
Camilio Posted May 2, 2018 Author Share Posted May 2, 2018 This time we will demand a REAL GOOD compensation! Forget about useless pokertickets that is a lottery to play at this useless pokerclient. It´s all in there. Link to comment Share on other sites More sharing options...
RayL Posted May 3, 2018 Share Posted May 3, 2018 Hi guys, first of all, appologies for the inconveniences caused by this disconnection, we are aware that quite a few players experienced it and it is being investigated what exactly happened. I have attracted the attention of the Poker Department to this thread and asked for more info regarding refunds. I will get back to you as soon as I hear from them./Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
Patric-Unibet Posted May 4, 2018 Share Posted May 4, 2018 Hi guys,First of all, apoligies for the issues we had. I can confirm that we had for around one hour issues that involved all Relax products (Poker and Casino).From what I'm aware of, tournaments were not cancelled because players who were online at the time were not kicked out from the client – they were able to play.However, in a case like that where you were already registered and couldn’t login in time, you would be sitting out unfortunately.Could all of you that had issues during that time period please send me the tournament names/IDs that were affected?I will then look at each case individually and refund the buy-ins in cash (when paid cash) or in tournament tickets (where tournament tickets were used).Once again, apologies for the inconvenience caused.Thanks,Patric Link to comment Share on other sites More sharing options...
psrquack Posted May 4, 2018 Share Posted May 4, 2018 Hi @Patric-Unibet,all tournament tickets are involved in the refund? Link to comment Share on other sites More sharing options...
Patric-Unibet Posted May 4, 2018 Share Posted May 4, 2018 Hi @psrquack,not really sure what you mean, the refund is obviously only for those that were registered to tournaments and could not log in during that time period and therefore not play them.Thanks Link to comment Share on other sites More sharing options...
psrquack Posted May 4, 2018 Share Posted May 4, 2018 Hi @Patric-Unibet,I meant my €200 Daily Flip tournament ticket which I think is out of the refundable ticket's list. Link to comment Share on other sites More sharing options...
Camilio Posted May 4, 2018 Author Share Posted May 4, 2018 @Patric-UnibetHere`s some hand-IDs from the record It´s all in there. Link to comment Share on other sites More sharing options...
Patric-Unibet Posted May 4, 2018 Share Posted May 4, 2018 @psrquack: Freerolls are non-refundable in this case, no.@Camilio: I've credited you a 1 EUR premium to your account, from what I can see the €150 Shooting Star Bounty was the only tournament where you had issues.Once again, sorry for all the troubles caused, we are working closely with Relax regarding the disconnection issues we are having currently and hope to get it fixed asap, trust me it's not just annoying for you guys :) 1 Link to comment Share on other sites More sharing options...
JeppeL Posted May 4, 2018 Share Posted May 4, 2018 Nice one @Patric-Unibet, thanks for posting here on your own accord - we're a bit stuck between presentations and mostly checking in here from phone. Former Community Manager Link to comment Share on other sites More sharing options...
Raulescul91 Posted May 5, 2018 Share Posted May 5, 2018 @Patric-Unibetplease help me with this too,I made another post the other days ,but no answer.I got disconnected playing,couldn't login for almost an hour and want a refund for the following:1e-150 shooting star bounty5e-750 multiverse10e-5e entry and 5e addon-500 multiverse25e-3000 deep impactI added a screenshot with the tournament ID's. Thank you! Link to comment Share on other sites More sharing options...
RayL Posted May 6, 2018 Share Posted May 6, 2018 Hey @Raulescul91, I have forwarded your screenshot to be analized and refunded. Cheers for the detailed description as well :).We should have an answer soon for you, bear with me as it might be tomorrow./Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
Patric-Unibet Posted May 7, 2018 Share Posted May 7, 2018 Hi @Raulescul91,I have added a premium of 41 EUR in total to your account as compensation.Sorry about the issues.Thanks Link to comment Share on other sites More sharing options...
Raulescul91 Posted May 8, 2018 Share Posted May 8, 2018 @Patric-Unibetthank you for your time,but hmmm...the money never arrived to my account,can you duble-check that pls? Link to comment Share on other sites More sharing options...
Patric-Unibet Posted May 8, 2018 Share Posted May 8, 2018 @Raulescul91: Yes I can confirm that it was added to your account: 190.88 RON, added 07/05/2018, 12:55:00 1 Link to comment Share on other sites More sharing options...
Raulescul91 Posted May 8, 2018 Share Posted May 8, 2018 Yep,my bad,I was looking in the poker transactions,not in the account transactions.Thank you again! Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 17, 2019 Share Posted January 17, 2019 Closing this one as it was a temporary issue and the refund requests have been dealt with below. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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