makraifcb Posted May 1, 2018 Share Posted May 1, 2018 Hello, my bet 1414329288 is wrong settled...The first occurence of 61'00-61'59 of the match Brommapojkarna- Ostersunds of yesterday was a goal kick at 61'58... Link to comment Share on other sites More sharing options...
JeppeL Posted May 1, 2018 Share Posted May 1, 2018 Sending it to the Sportsbook now @makraifcb and will get back to you on it!/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
makraifcb Posted May 1, 2018 Author Share Posted May 1, 2018 thank you for your reply, i have receipt by mailµI have a probleme with another bet : bet 1413785725i have send a complaint, but i'm not agree with the answer of your sportbooksteamCan you send this to your sportbookteam?you can see in the link http://sporza.be/cm/sporza/matchcenter/mc_voetbal/JPL_play_offs_2017_2018/JPL_PO_I_2017_2018/1.3186713 that the match finished at 22:28 at 96'the penalty wad awarded at 81' 96'-81' = 15' 22:28 - 15' = 22:13 , and my bet was placed at 22:13:57 my bet must be voided because it was been placed after the penalty awardedPlease send to your traders, because i dont want to change my bet in winning juste voided Link to comment Share on other sites More sharing options...
JeppeL Posted May 1, 2018 Share Posted May 1, 2018 @makraifcb wrote:Hello, my bet 1414329288 is wrong settled...The first occurence of 61'00-61'59 of the match Brommapojkarna- Ostersunds of yesterday was a goal kick at 61'58...@makraifcb Regarding the quoted coupon, the Sportsbook got back and the goal kick was awarded at 62:01:/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
JeppeL Posted May 1, 2018 Share Posted May 1, 2018 @makraifcb wrote:thank you for your reply, i have receipt by mailµI have a probleme with another bet : bet 1413785725i have send a complaint, but i'm not agree with the answer of your sportbooksteamCan you send this to your sportbookteam?you can see in the link http://sporza.be/cm/sporza/matchcenter/mc_voetbal/JPL_play_offs_2017_2018/JPL_PO_I_2017_2018/1.3186713 that the match finished at 22:28 at 96'the penalty wad awarded at 81'96'-81' = 15'22:28 - 15' = 22:13 , and my bet was placed at 22:13:57my bet must be voided because it was been placed after the penalty awardedPlease send to your traders, because i dont want to change my bet in winning juste voided @makraifcb The link doesn't work as written, could you please try posting it again and tell me what I'm supposed to be looking for? :) Former Community Manager Link to comment Share on other sites More sharing options...
makraifcb Posted May 1, 2018 Author Share Posted May 1, 2018 http://sporza.be/cm/sporza/matchcenter/mc_voetbal/JPL_play_offs_2017_2018/JPL_PO_I_2017_2018/1.3186713The bet 1413785725 must be voided, because it was been placed after that the penalty was awarded...The bet 1348524261was voided for the same reason.the match finished at 22:28 at 96'the penalty wad awarded at 81'96'-81' = 15'22:28 - 15' = 22:13 , the penalty was awarded at 22:13 , the action was be happen at 22:11t and my bet was placed at 22:13:57my bet must be voided because it was been placed after the penalty awarded Link to comment Share on other sites More sharing options...
JeppeL Posted May 2, 2018 Share Posted May 2, 2018 @makraifcb wrote:http://sporza.be/cm/sporza/matchcenter/mc_voetbal/JPL_play_offs_2017_2018/JPL_PO_I_2017_2018/1.3186713The bet 1413785725 must be voided, because it was been placed after that the penalty was awarded...The bet 1348524261was voided for the same reason.the match finished at 22:28 at 96'the penalty wad awarded at 81'96'-81' = 15'22:28 - 15' = 22:13 , the penalty was awarded at 22:13 , the action was be happen at 22:11t and my bet was placed at 22:13:57my bet must be voided because it was been placed after the penalty awardedThanks @makraifcb, but the penalty in question was missed and the goal actually scored later in the match - so since that's the goal that makes the bet lost, this seems like it shouldn't be voided?/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
makraifcb Posted May 2, 2018 Author Share Posted May 2, 2018 @JeppeL wrote: @makraifcb wrote: http://sporza.be/cm/sporza/matchcenter/mc_voetbal/JPL_play_offs_2017_2018/JPL_PO_I_2017_2018/1.3186713The bet 1413785725 must be voided, because it was been placed after that the penalty was awarded...The bet 1348524261was voided for the same reason.the match finished at 22:28 at 96'the penalty wad awarded at 81' 96'-81' = 15' 22:28 - 15' = 22:13 , the penalty was awarded at 22:13 , the action was be happen at 22:11t and my bet was placed at 22:13:57 my bet must be voided because it was been placed after the penalty awardedThanks @makraifcb, but the penalty in question was missed and the goal actually scored later in the match - so since that's the goal that makes the bet lost, this seems like it shouldn't be voided?/Jeppe Yes the penalty was missed, but the bet must be void because it's placed after the penalty awarded...Can you please send all of these informations to you sportbooksteam?The bet 1413785725 must be voided, because it was been placed after that the penalty was awarded...The bet 1348524261 (in attachment in french) was voided for the same reason, you can check.The evidence : You can see in the link that the match finished at 22:28 at 96' and the penalty wad awarded at 81' 96'-81' = 15' 22:28 - 15' = 22:13 , the penalty was awarded at 22:13 , the action was be happen at 22:11t and my bet was placed at 22:13:57 my bet must be voided because it was been placed after the penalty awardedhttp://sporza.be/cm/sporza/matchcenter/mc_voetbal/JPL_play_offs_2017_2018/JPL_PO_I_2017_2018/1.3186713 Link to comment Share on other sites More sharing options...
Livertool Posted May 2, 2018 Share Posted May 2, 2018 Are you using mobile to place your bets? They should be closed "long" before that time period begins... Link to comment Share on other sites More sharing options...
makraifcb Posted May 2, 2018 Author Share Posted May 2, 2018 Yes that is a "bug" i believe... Link to comment Share on other sites More sharing options...
Livertool Posted May 2, 2018 Share Posted May 2, 2018 Yup, just thought that if you use mobile it can be "little" slow sometimes and there for you can place bets that you shouldn´t be able to. I think better to place them with livescores on so you know that you are not too late and don´t have to ask them to be voided all the time :) Link to comment Share on other sites More sharing options...
makraifcb Posted May 2, 2018 Author Share Posted May 2, 2018 @JeppeLCan you send that to your sportbooksteam? Link to comment Share on other sites More sharing options...
makraifcb Posted May 2, 2018 Author Share Posted May 2, 2018 @JeppeL I'm waiting your reply... Link to comment Share on other sites More sharing options...
JeppeL Posted May 3, 2018 Share Posted May 3, 2018 @makraifcb For coupon 1348524261, the bet was voided as this was considered as a late bet. You bet on "next goal scorer" at odds 4.60 on Teodorczyk when the offer should have been suspended. For 1413785725, the bet won't be voided because at the time of placement of the bet, the score was 1-2 and the bet criteria was "Next Goal (4) (Draw: No More Goals)." Unfortunately, Standard de Liege managed to score the last goal and that's why it was settled as losing.Hope this clears things up :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
makraifcb Posted May 3, 2018 Author Share Posted May 3, 2018 Ifthe bet was won, your traders should have cancelled it.... But this bet was also a late bet, but it is lost, then you don't cancel it? I gent have scored the penalty, you should have not void it... Link to comment Share on other sites More sharing options...
JeppeL Posted May 3, 2018 Share Posted May 3, 2018 @makraifcb They're too different types of bets though. First one was for a specific player to score the next goal, while the last one was for an entire team to do so. Was he in the middle of kicking the penalty while the bet was placed? Former Community Manager Link to comment Share on other sites More sharing options...
makraifcb Posted May 4, 2018 Author Share Posted May 4, 2018 @JeppeLYes, but without a video replay of full match, i think your traders can do nothing, because they haven't good sources ans i dont have an evidence.If i find a video, i send you too send to them? Link to comment Share on other sites More sharing options...
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