sansi Posted April 15, 2018 Share Posted April 15, 2018 there was just a mistake in sit & go of 2 €. my time was running while I had done a bed. when I restarted, my turn had already folded it was at 15.20 I'm just trying to find out where I can find it Link to comment Share on other sites More sharing options...
psrquack Posted April 15, 2018 Share Posted April 15, 2018 I can't understand what are you talking about. Sorry. It was an error in time bank? Could you explain it again please? Link to comment Share on other sites More sharing options...
FeelsBadMan Posted April 15, 2018 Share Posted April 15, 2018 Probably just a disconnect, it happens sometimes, sometimes even with no notification message. That's how it manifests itself, the timebank runs down but no actions happen anymore. It's super annoying, but if you restart the client fast enough you can get back to your current hand. Link to comment Share on other sites More sharing options...
sansi Posted April 15, 2018 Author Share Posted April 15, 2018 tnx thats what happend i think,i hear the timer running down after i already placed a bet. Link to comment Share on other sites More sharing options...
RayL Posted April 15, 2018 Share Posted April 15, 2018 Hi @sansi, did you take a screenshot my any chance? A bit more info about the issue would help. You can send the poker_log together with the explanation to contact@unibetcommunity.com and I'll forward it from there.You'll find more info on what's needed to investigate here./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
sansi Posted April 16, 2018 Author Share Posted April 16, 2018 i just send a mail with a screenshot,hope its good enough. Link to comment Share on other sites More sharing options...
JeppeL Posted April 18, 2018 Share Posted April 18, 2018 Thank you @sansi, I can confirm it was recieved and forwarded to the Poker team :)Would it be possible though for us to please get the following from you as well?:Provide a Direct X diagnostic. This link will explain how to run the diagnostic.Poker log, which you will find here: C:\Users\******\Documents\Unibet Poker.Best regards,/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
sansi Posted April 18, 2018 Author Share Posted April 18, 2018 @JeppeL dont know how, cause im not working with windows.its a chromebook.. Link to comment Share on other sites More sharing options...
RayL Posted April 21, 2018 Share Posted April 21, 2018 Hi @sansi I personally have 0 experience with Chromebooks so I asked a bit more info from the guy's over at poker on what data is needed exactly in this case. Will e sure to update you as soon as we have an answer from them. Thank you for your patience :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Patric-Unibet Posted April 23, 2018 Share Posted April 23, 2018 Hi @sansi,I've investigated a bit how chromebooks work and you indeed can't send any of the requested docs, so we unfortunately can't further investigate it.I have added a 2€ SNG ticket to your account as compensation.Apologises for any inconvenience caused.Kr,Patric Link to comment Share on other sites More sharing options...
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