Inkout Posted April 2, 2018 Share Posted April 2, 2018 Hello I was plaing 4euro SNG's as usual, but disconnect happened. My own connection was perfect. I tried to login a few times - not successful.I lost some money due to the disconnect on your side. Here is the list of the games:1) sg5f1acf 2) sg5f1ad03) sg5f1ad14) sg5f1ad35) sg5f1ad46) sg5f1ad6 I'd like to request refund according to my tournament equity in this games. Some of the games was already in the HU stage and other were three-handed. Link to comment Share on other sites More sharing options...
RayL Posted April 3, 2018 Share Posted April 3, 2018 Editing my latest reply @Inkout.Could you send you poker log file and a Direct X diagnostic to contact@unibetcommunity.com and mention "Poker log (Ray)" in the subject and I'll be sure to pass it along to the poker provider for analisys and refund?Here's where you find the requested above requested data:https://www.unibetcommunity.com/t5/General-Poker/Poker-Bug-Report-How-to/m-p/134662/Ray Former Community Moderator Link to comment Share on other sites More sharing options...
JeppeL Posted April 11, 2018 Share Posted April 11, 2018 Sorry for this taking a while @Inkout, we've sent word out to if it's possible to get an update for you on this soon as possible - hopefully we should have an update by tomorrow./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Patric-Unibet Posted April 20, 2018 Share Posted April 20, 2018 Hi,this has been taken care of in other similar thread: https://www.unibetcommunity.com/t5/Help-Support/new-refund-reguest/m-p/149296/highlight/false#M7974Thanks Link to comment Share on other sites More sharing options...
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