Sabrina92 Posted March 17, 2018 Share Posted March 17, 2018 hi have deposited a lot of money and bets live betting tennis indina wells. in your promotion stands if i bet 50 euro or more for tennis live matches i get 20 % profit move. i have do that but i have get received no profit moves because i have forgotten to clicked the accepted button? is that a joke? i have paid extra a lot of money. i want my 20% profit movemy username is delale77thanks sabrina Link to comment Share on other sites More sharing options...
Sabrina92 Posted March 17, 2018 Author Share Posted March 17, 2018 i have send an email with my screenshots of my tennis live bets. i want my 20 % profit move . if you not gives my 20%profit move your site is not seriöus. Link to comment Share on other sites More sharing options...
Sabrina92 Posted March 18, 2018 Author Share Posted March 18, 2018 in promotion stand all matches now they send me an email and saids no only atp. #here are the promotion rules :The Live Profit boost offer is available on all Indian Wells matches from 8th March to 18th March 2018.The Live Profit Boost tickets will be available on players accounts by 11:00 latest on 8th March.The Live Profit Boosts will only be visible in your bet slip when you have selected a bet on the Indian Wells.Each selection in your bet-slip must be at odds of 1.40 or higher.Maximum stake permitted on each Profit Boost ticket is €50.The maximum bonus pay-out each week is capped at €2,000 per player.Live Profit Boost ticket can only be used with real cash money balances. It will not activate if placed using a Free Bet or using bonus balance.Bets that are cashed-out will not be eligible.Unibet reserves the right to change or cancel this promotion at any time.Unibet terms and conditions apply at all times for this campaign.Unibet reserves the right to limit stakes and change prices at any time.not one word only atp matches Link to comment Share on other sites More sharing options...
Sabrina92 Posted March 18, 2018 Author Share Posted March 18, 2018 hi i have bet a lot of money on live bets indian wells. i have read the promotion and i bets a lot of money of tennis atp and woman tennis indian wells. now they said me of support that i dont get m20% profit boost because i must only bets atp matchens not woman. i have paid maybe 1000 euros and now i get no profit boost? is the site seröus? is that a joke? read the promotion rules. not one word about only atp matchens allowed-here is the rule:The Live Profit boost offer is available on all Indian Wells matches from 8th March to 18th March 2018.The Live Profit Boost tickets will be available on players accounts by 11:00 latest on 8th March.The Live Profit Boosts will only be visible in your bet slip when you have selected a bet on the Indian Wells.Each selection in your bet-slip must be at odds of 1.40 or higher.Maximum stake permitted on each Profit Boost ticket is €50.The maximum bonus pay-out each week is capped at €2,000 per player.Live Profit Boost ticket can only be used with real cash money balances. It will not activate if placed using a Free Bet or using bonus balance.Bets that are cashed-out will not be eligible.Unibet reserves the right to change or cancel this promotion at any time.Unibet terms and conditions apply at all times for this campaign.Unibet reserves the right to limit stakes and change prices at any time.Thats the biggest joke ever and shame on you. i have bet a lot of money extra and you gives me nothing. Link to comment Share on other sites More sharing options...
Sabrina92 Posted March 18, 2018 Author Share Posted March 18, 2018 Shame on you Unibet. You are not seriöus Link to comment Share on other sites More sharing options...
nekoneko Posted March 18, 2018 Share Posted March 18, 2018 So i understand you " forgot to click" and yet Unibet is to blame .. ?Also you could stop spamming and wait for a reply. Link to comment Share on other sites More sharing options...
JeppeL Posted March 18, 2018 Share Posted March 18, 2018 @Sabrina92 wrote:in promotion stand all matches now they send me an email and saids no only atp. #here are the promotion rules :The Live Profit boost offer is available on all Indian Wells matches from 8th March to 18th March 2018.The Live Profit Boost tickets will be available on players accounts by 11:00 latest on 8th March.The Live Profit Boosts will only be visible in your bet slip when you have selected a bet on the Indian Wells.Each selection in your bet-slip must be at odds of 1.40 or higher.Maximum stake permitted on each Profit Boost ticket is €50.The maximum bonus pay-out each week is capped at €2,000 per player.Live Profit Boost ticket can only be used with real cash money balances. It will not activate if placed using a Free Bet or using bonus balance.Bets that are cashed-out will not be eligible.Unibet reserves the right to change or cancel this promotion at any time.Unibet terms and conditions apply at all times for this campaign.Unibet reserves the right to limit stakes and change prices at any time.not one word only atp matches@Sabrina92 I'm sorry you feel cheated, but if something is wrong with a promotion, I would strongly advise anyone to always contact Customer Support or let us know here on the Community before placing, what in this case, unfortunately are non-qualifying bets towards the promotion :(You're right that the campaign description could've included a mention of only ATP matches being available, and I'll definitely be sure to pass that feedback along. The description does mention though, that Live Profit Boosts need to be visible upon placing the bets - I really wish you would've let us known the first time you placed an Indian Wells WTP bet and didn't have the Profit Boost available on your bet slip, or just asked what a Live Profit Boost ticket is if you we're unaware - we could've advised you right away about where to see this offer in your Sportsbook menu:/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
Sabrina92 Posted March 18, 2018 Author Share Posted March 18, 2018 I have send a Screenshots with my Tennis bets and i have get nothing. That is Shame on you. Ist Not my mistakes . You mußte Better write you promotion rules. Now i have get nothing. Extra paid a Lot of money Indianer wells. And they said ots my mistake? Please cleared that for me. I want as goodwill money in my account back or a freebet, because IT is Not my mistake. Edit by Jeppe-Unibet: Removed unnecessary personal information. Link to comment Share on other sites More sharing options...
Sabrina92 Posted March 18, 2018 Author Share Posted March 18, 2018 I have write customer Service and they said my problem. Shame on you:(((( Link to comment Share on other sites More sharing options...
JeppeL Posted March 18, 2018 Share Posted March 18, 2018 @Sabrina92 I can look into a possible Free Bet goodwill, though I won't be making any promises - but did you read the part of the promotion description about the Profit Boost tickets? And if so, why didn't you get in touch with Customer Support when there was no Profit Boost ticket on your bet?It's easy to say shame on us and that stuff, but I do feel it's a bit unreasonable when it appears you haven't followed the promotion description and made no attempt to figure out the missing Profit Boost ticket before the very last day of the promotion. Like I mentioned in my previous post, we could've cleared this up easily.Also, you still have a Proft Boost ticket available for tonight's ATP finals, should you wish to make use of the offer./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
GothMoth Posted March 19, 2018 Share Posted March 19, 2018 I've made s post about this missing profit boost as soon as I experienced it - day 1 or 2 of Indian Wells. And still no resolution for the time of the whole tournament. That's why I placed the majority of my bets elsewhere - better odds 😞I should mention that when there was such problem for the Winter Games @RayL kindly credited me free bet for the price of the profit-boosts on my winning bets 😃 Link to comment Share on other sites More sharing options...
Sabrina92 Posted March 19, 2018 Author Share Posted March 19, 2018 I have get no freebet Link to comment Share on other sites More sharing options...
JeppeL Posted March 20, 2018 Share Posted March 20, 2018 @Sabrina92 I'm not sure whether it's warranted due to the fact that no attempt was made to clear up whether the description of the promotion was understood. So I'm still checking to see if we've done similar in other cases regarding this promotion, but so far it doesn't appear to be the case as the point about the tickets being available on the bet being mentioned as #2 in the description./Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
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