hvezda Posted March 15, 2018 Share Posted March 15, 2018 hi,I've been waiting for a week to verify my bank account, so I can not still put my money. where is the problem thank you Link to comment Share on other sites More sharing options...
Solution JeppeL Posted March 15, 2018 Solution Share Posted March 15, 2018 @hvezda I checked up on it and I think a piece of information was missing for you: we still need to be able to approve your credit card as well, which we at the moment only have picture of the back of. Could you please send in the front as well, with the first six and last four digits visible - the rest you should hide. If you send them via email to contact@unibetcommunity.com or let me know here in the thread once uploaded via your account menu , I'll be sure to pass the along right away :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
hvezda Posted March 15, 2018 Author Share Posted March 15, 2018 sent Link to comment Share on other sites More sharing options...
JeppeL Posted March 15, 2018 Share Posted March 15, 2018 Thank you again @hvezda and sorry for any confusion regarding the documents and what to send - all should be approved now and look fine :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
hvezda Posted March 15, 2018 Author Share Posted March 15, 2018 thank you for the quick reply. why do not I see a bonus offer of 100euro in the bonus bonus? Link to comment Share on other sites More sharing options...
JeppeL Posted March 15, 2018 Share Posted March 15, 2018 @hvezda I think you need to check under "active bonuses", because the welcome offer for a €100 Deposit bonus was already accepted on the 7th of March and stands as active - meaning you'll get the €100 in bonus money should you deposit the same amount :)/Jeppe Former Community Manager Link to comment Share on other sites More sharing options...
hvezda Posted March 15, 2018 Author Share Posted March 15, 2018 i have problem with depositThere was a technical problem and our server did not like it. Please try again in a few minutes and contact us if the problem persists. Link to comment Share on other sites More sharing options...
RayL Posted March 16, 2018 Share Posted March 16, 2018 @hvezda your card seems to be issued in another country than the one you registered from. The system automatically declines transactions of this kind since the regulations of the markets don't allow deposits coming from foreign banks. Is the card actually issued in your country and it's a system error? If so, let me know and I will do some digging to find out what causes it. Former Community Moderator Link to comment Share on other sites More sharing options...
hvezda Posted March 16, 2018 Author Share Posted March 16, 2018 I still have a question, there is no entry bonus on poker, I turned on a poker client and I can not see the bonus. Thank you Link to comment Share on other sites More sharing options...
RayL Posted March 16, 2018 Share Posted March 16, 2018 @hvezda I've taken a look at your account and indeed, the Poker Welcome Bonus was only partially credited to your account. I have assigned you a €4 Unibet Open ticket and the €500 play through Bonus that was missing. Thank you for bringing this to our attention and do let us know if there is anything else we can do :) Former Community Moderator Link to comment Share on other sites More sharing options...
hvezda Posted March 17, 2018 Author Share Posted March 17, 2018 I have a question. I placed 100 Euros and got a 100 Euro bonus on bets. then I played bingo and the winning pennies are kept as a bonus. I do not understand. Link to comment Share on other sites More sharing options...
RayL Posted March 17, 2018 Share Posted March 17, 2018 Hi @hvezda, I've sent you a private message with the terms and conditions of your welcome bonus. What happens when you have a deposit bonus is the following: You accept, deposit and the bonus will double the deposited amount. Here's where it gets a bit more complicated :) have a look at the tutorial videos bellow explaining exactly how a Deposit Bonus works: https://www.unibet.com/help/myaccount/bonuses/deposit-bonus Let's assume you deposit 100 euros with a 100% deposit bonus on your account, you will now have the 100 cash deposited and the 100 Bonus money received. What happens next is the wagering of the cash deposit, so if you deposited 100 euros and you have a 6X wagering on sports this means that you will have to place the total amount of 600 euro to unlock the 100 euro Bonus money together with all the winnings accumulated while wagering the bonus. Keep in mind that for sports you have a minim odds requirement, no system bets allowed, and no bets that have combined Live and Prematch on the same bet slip will be counted as wagering. Not the shortest explanation I know, and we only scratched the surface since if Casino is what you wish to play, the wagering requirement will be different thus amounts change as well. Have a look at the video above and hopefully the visual examples will help you in understanding this Bonus better. Let me know if I can provide you with anymore information. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Needforweed Posted March 11, 2020 Share Posted March 11, 2020 Last Wednesday i created a new account to unibet because my previous one was blocked and deleted because not playing for a long time but had to contact live support first because of that but now the account was created and the same day i win 1K didnt deposit much so i wanted to withdraw this amount in the next day (Thursday) and now they ask to verify my bank account so no problem i uploaded the picture of the deposit to unibet but because it was from banking app i mailed the front and back from my maestro bank card to make sure it would go fast but now we are Wednesday and still waiting for the verification so i mailed them yesterday and the send me the exact same email that they sended when i mailed my maestro bank card.... Never had to wait this long from any other gambling site to verify something and get the deposit.... I realy could use the cash so how much longer will this take getting little bit frustrated about this... Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 11, 2020 Share Posted March 11, 2020 Hey @Needforweed and welcome to the Community!I've raised the priority of your case. Unfortunately that's the best I can do for now due to an influx of verification documents we're receiving. Will be sorted ASAP. Thank you for your cooperation. Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
Needforweed Posted March 13, 2020 Share Posted March 13, 2020 Its friday now still nothing and now gertjan the guy who mails me says the only got the documents 10-03-2020 i sended them in 05-03-2020 and he says i need to wait longer come on this is ridiculous Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 13, 2020 Share Posted March 13, 2020 Hey @Needforweed and sorry for the long wait!I've done some magic behind the scenes, the document along with the withdrawal has been approved! Please let me know if you need something more, happy to help. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
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