GothMoth Posted March 10, 2018 Share Posted March 10, 2018 Hello, I made a deposit with epay but the funds aren't in my account.I saw that they left epay.bg and there is a statement showing all the details.There was no error or internet loss of connectivity. I don't know why this happened.Could you please sort this out as I'm afraid if I go to the chat-agents they wouldn't be able to find a solution by themselves and will forward this to someone else...I was planning to play poker and most importantly the UOS tourneys tonight for which I wanted to win some tickets during the day. And again as in the 1st day of UOS deposit problems...@RayL I tried to PM you with the details, but " You have reached the limit for number of private messages that you can send for now. Please try again later." shows even when I reply to older messages 😞I'll post the link to the deposit statement here, because except my name there is no private data exposed:https://www.epay.bg/v3main/share/stmt?id=d8caea7e7b72c2fa5b1d9312ae447191d945041d Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 10, 2018 Share Posted March 10, 2018 Hey @GothMoth,Thanks for reporting. I've sent this to our payments department and we'll update you as soon as we know more.Sorry for the inconveniences caused. 1 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
GothMoth Posted March 10, 2018 Author Share Posted March 10, 2018 Hey, thank you for the quick response 😃In case you need some other docs I have them all, but I think if you managed to open the link the info there will be enough.It is "Receipt for Payment" and the numbers, CINs and description of the transfer are all there. I hope there will be quick fix and I'll be able to play the UOS tonight (already missed few MTTs due to another deposit issue 😞 ) 1 Link to comment Share on other sites More sharing options...
Livertool Posted March 10, 2018 Share Posted March 10, 2018 @GothMothJust out of interest took a look and don't worry about name showing, many of us wouldn't know how to write or say it :laugh:I did get same message about pm, but after like 15 min i could sent again 1 Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 10, 2018 Share Posted March 10, 2018 Hey @GothMoth,This is pretty exemplary issue-post. You provided as much info as possible and as far as I can see there is no need for further documents. We'll ask if payments deparment asks for something more. :) For now only thing we can do is wait. Once again, apologies for the inconveniences caused. :( Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
GothMoth Posted March 10, 2018 Author Share Posted March 10, 2018 I'm thankful for the assistance and pretty confident that this will be sorted out.There have to be some sort of problem with the new payment system I guess.If I drop out of 100th in low leaderboard I'll put the blame on the tech-guys :laugh: 1 Link to comment Share on other sites More sharing options...
steppek77 Posted March 10, 2018 Share Posted March 10, 2018 @GothMothwrote: If I drop out of 100th in low leaderboard I'll put the blame on the tech-guys :laugh:Hehehe. I hope they will fix it very fast for you. Btw, are you from Bulgaria? I have been there many times, nice people and country. 1 Link to comment Share on other sites More sharing options...
GothMoth Posted March 10, 2018 Author Share Posted March 10, 2018 Yes, thanks 😃I hope they'll fix it until the start of the 1st ones (no good to late reg a bounty). I already missed few in the beginning when there was a deposit error and I had no money left in my account again :laugh: 1 Link to comment Share on other sites More sharing options...
GothMoth Posted March 11, 2018 Author Share Posted March 11, 2018 @JeppeL, @ReCorpH , @RayLAny update guys?I was hoping for more timely resolution and I have missed yesterdays UOS MTTs again...I should have left some money in my account just in case, but for over 10 years of online poker and hundreds of deposits and withdrawals (don't keep big sums in account) this is the first time my deposit isn't credited :speechless: Link to comment Share on other sites More sharing options...
Solution JeppeL Posted March 11, 2018 Solution Share Posted March 11, 2018 @GothMoth The deposit is awaiting processing from the provider, so it's on their end. Given the state the transaction is in, it's not something we can affect from our end. I'm willing to add tickets for you, for the amount you wish to play UOS tonight - and then when the transaction is processed we'll deduct the cash from your account. So feel free to let us know which tickets you'd like, up to a maximum value matching the deposit of course :)/Jeppe 1 Former Community Manager Link to comment Share on other sites More sharing options...
GothMoth Posted March 11, 2018 Author Share Posted March 11, 2018 @JeppeLI'm sorry, I didn't know that it's not Unibet's fault.I was planning to play the nano and low events and maybe the €25 high one if I manage to win enough tickets via qualifiers.But since there isn't much time left I don't know :wonder:€50 in tickets isn't so good as the same ammount in cash because lacks flexibility and I even can't register the nano €1 Event. There are no €1 UOS tickets I presume.So if you can credit me few generic €1 and €2 tickets would be great.I would like 1X€25, 4X€5UOS or (10X2€Generic for the qualifiers) and 5X€1Generic(or 1X€5 UOS one). Link to comment Share on other sites More sharing options...
GothMoth Posted March 11, 2018 Author Share Posted March 11, 2018 Hmm, It seems there won't be 2€ qualifiers for the €25 event or they are not showing in the lobby yet.To make it simple could I receive 1X€25, 4X€5 and if possible 5X€1?And also if I make another deposit later today is there a possibility it won't reach my account again? Link to comment Share on other sites More sharing options...
GothMoth Posted March 11, 2018 Author Share Posted March 11, 2018 @JeppeLI'll go to the office, but it will be nice if you credit me the UOS tickets before all tourneys are closed 😃There might be the same problem and these tickets will be my only chance as I can't use another deposit method on Sunday.1X€25, 5X€5 is my last choice. Thank you in advance 😃 Link to comment Share on other sites More sharing options...
RayL Posted March 11, 2018 Share Posted March 11, 2018 @GothMoth :) your tickets are added! Good luck. 1 Former Community Moderator Link to comment Share on other sites More sharing options...
GothMoth Posted March 11, 2018 Author Share Posted March 11, 2018 @JeppeLThe €25 one is for UO and I can't use it for the €25 UOS E80 tonight. Please make exchange. Link to comment Share on other sites More sharing options...
RayL Posted March 11, 2018 Share Posted March 11, 2018 UO exchanged to UOS now @GothMoth. Let me know if all is ok. 1 Former Community Moderator Link to comment Share on other sites More sharing options...
GothMoth Posted March 11, 2018 Author Share Posted March 11, 2018 @RayL It's ok. Thank you very much 😃The problem is I've made another unsucessful deposit today for 30BGN only this time.Could you credit 3X€5 tickets for this sum and it will be deducted when the deposit is processed as @JeppeL said ?And if it isn't a problem I'll make another deposit if I don't win second €25 ticket for an add-on and I'll need your assistance again before the end of the late registration of E80 in 4:20 minutes from now 😏 Link to comment Share on other sites More sharing options...
GothMoth Posted March 11, 2018 Author Share Posted March 11, 2018 @JeppeL , @RayLThird failed attempt for 50BGN. This time I took screenshots of the process and will upload them later.Now if I could receive €25 ticket for add-on will be great. Otherwise there is no point to register the E80 UOS with only one ticket...There is the link to "Receipt for Payment" of the 50BGN deposit:https://www.epay.bg/v3main/share/stmt?id=82e85ecd7e312b9bf6f9416e7b8af80dfa9db0fe The link for the previous 30BGN for which I wanted 3X€5 tickets and now there is no need, but I could use some generic €1 if it's possible:https://www.epay.bg/v3main/share/stmt?id=409de076afbb61d6e3b38a00d7882b55a38a05b0The late registration closes in 2h and 30m and I'll be very grateful if my request is approved by then :Happyshy: Link to comment Share on other sites More sharing options...
GothMoth Posted March 11, 2018 Author Share Posted March 11, 2018 @JeppeL just saw that there are €1 UOS tickets but they can't be used for the €1 nano rebuyhttps://www.unibetcommunity.com/t5/General-Poker/Unibet-Online-Series-First-Edition/m-p/141071#M23319So is there a chance I'll receive 3X€1 generic so I could late reg?And what about the €25 one? Am I going to get it in time?The cost of tickets will be deducted from my non-proccessed deposits today which are for €40. Edited by Ray-Unibet Link to comment Share on other sites More sharing options...
GothMoth Posted March 11, 2018 Author Share Posted March 11, 2018 This happens when I make a deposit: Edited by Ray-Unibet Link to comment Share on other sites More sharing options...
carper03 Posted August 1, 2019 Share Posted August 1, 2019 hello Link to comment Share on other sites More sharing options...
RayL Posted August 1, 2019 Share Posted August 1, 2019 Is there anything we could assist you with @carper03 ? Welcome to the Community :) Former Community Moderator Link to comment Share on other sites More sharing options...
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